Viewing 7 posts - 1 through 7 (of 7 total)
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  • January 26, 2025 at 10:49 pm #1475836
    koomo

    Hi,
    Since last update, button for consent messages do not appear anymore.
    https://myjapanguide.com
    Any idea?
    Thank you

    Xavier

    • This topic was modified 1 day, 7 hours ago by koomo.
    January 27, 2025 at 6:24 am #1475840
    Ismael

    Hey koomo,

    Thank you for the inquiry.

    We’ve found a few script errors generated by the wp-carousel-pro plugin.

    Uncaught TypeError: $grid.imagesLoaded is not a function
    at HTMLDivElement. (wp-carousel-pro-public.min.js:1:29385)

    Have you tried deactivating the plugin temporarily?

    Best regards,
    Ismael

    January 27, 2025 at 7:08 am #1475844
    koomo

    Hi,
    Thank you for the prompt response.
    No change.

    And we use Enfold on another website with WP Carousel with no issue sand same eror. https://guideaujapon.fr
    Regards,
    Xavier

    • This reply was modified 2 days ago by koomo.
    January 27, 2025 at 7:21 am #1475847
    Ismael

    Hi,

    We may need to access the site in order to check the issue further. Please provide the login details in the private field.

    Best regards,
    Ismael

    January 27, 2025 at 7:27 am #1475849
    koomo

    Thank you Ismael

    January 27, 2025 at 11:12 pm #1475886
    koomo

    HI Ismael,
    Seems fixed…I don’t know you did.
    Thank you always

    January 28, 2025 at 7:25 am #1475905
    Ismael

    Hi,

    We didn’t actually do anything aside from making sure that the opacity of the consent container is set to 100 and its css visibility property is set to visible. This didn’t fix the issue yesterday, but the page might have been cached. Glad to know that it is now displaying correctly.

    Best regards,
    Ismael

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