support problem

I know this is the wrong channel to reach you but I have just paid for support for my enfold theme and am not able to register. You sent me a link to set my password, but when I click the link it goes to a login screen with the message: ‘Error: Your password reset link appears to be invalid. Please request a new link below.’ I have requested a new link several times and used the Lost Password link on the support page, but nothing shows up in my email.