Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • January 7, 2025 at 9:32 pm #1474794
    onlinemediadirect2017

    I have a problem with my site on the checkout page it is displaying 2 different card fields.

    Once in normal text field formats then 2nd in the official stripe box that loads.

    I only should have the 2nd field and not the additional fields below the address. It is confusing customers understandably.

    I have tried disabling pugins and tested with another theme and the problem still persists. I can send login details if you need them.

    January 7, 2025 at 9:35 pm #1474795
    onlinemediadirect2017

    I just purchased 6 months additional support on theme forest.

    I have screenshot of the problem this is the url

    Home

    You can repeat the proble by adding things to cart and then going to checkout.

    January 8, 2025 at 8:14 am #1474807
    Ismael

    Hi,

    Thank you for the inquiry.

    Are you using a plugin for this? Please provide the login details in the private field so we can check the issue further. If the problem persists even after activating another theme, you may need to contact the plugin developers for additional assistance.

    Best regards,
    Ismael

    January 8, 2025 at 10:30 am #1474824
    onlinemediadirect2017

    You can’t try and pass the buck on to this being a plugin issue.

    As the plugin in question is Woopaymemts which has literally hundreds of thousands of downloads. I use this on other sites and have not experienced this issue before.

    I will send you the logins to check this.

    January 8, 2025 at 10:58 am #1474826
    onlinemediadirect2017

    This is the URL in question

    Checkout

    You will need to add products to the basket to view this page. I can’t send you images here to show you the screenshot of the fields.

    January 9, 2025 at 3:28 pm #1474881
    onlinemediadirect2017

    Hello any chance anyone has looked at this for me please ?

    January 12, 2025 at 2:19 pm #1475020
    Mike

    Hi,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    .woocommerce-checkout .woocommerce-billing-fields .woocommerce-billing-fields__field-wrapper ~ .form-row.form-row-wide {
	display: none;
}

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    January 12, 2025 at 2:26 pm #1475021
    onlinemediadirect2017

    Brilliant thanks so much this has solved the problem. This process has given me a lot of confidence in Enfold and I will continue to use it as my main theme on going for all my woocommerce sites.

    January 12, 2025 at 6:26 pm #1475031
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘Woopayments checkout page 2 card fields’ is closed to new replies.