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We are considering Enfold as a new theme for our existing website. Here is a little bit of info about our website. We sell custom bottled essential oils worldwide, primarily in North America. Our site currently has about 2500 oils and classes for our customers to buy thru WooCommerce. The classes are offered thru Zoom or YouTube, we do not use a learning management system, and we do not intend to use one. We have about 400 blog posts and 120 static pages.
We are considering moving to a new theme because our current theme is causing issues with our site, including plugin conflicts and version control issues by the developer. My questions below are not reflective of your business practices but are an indication of the level of issues that we are having with our current theme and related plugins. We are hoping to avoid these or similar issues with our next theme.
1. What are your support hours and time zone? I believe that your team is based in Austria. Does everyone reside in the area, or is your team spread throughout the world like most WP developers? Is there a strategy to your support efforts? How do you prioritize problems reported from your customers and assign resources to resolve them?
2. Our current theme is not Woo Commerce HPOS compliant. This is causing issues with performance of our ordering and order processing. Is Enfold HPOS compatible?
3. There are some specific plugins that we use as part of our site. These plugins are critical to how we run our site. Can you confirm if Enfold is compatible with the following Plugins:
a. The Event Calendar, The Events Calendar Pro, Event Tickets, and Event Tickets Plus from The Events Calendar?
b. WooCommerce Product Table from Barn2
4. It is difficult to tell from the Enfold changelog how often you update the theme? Is there a set cadence to the releases? Are there major/minor/bug fixes?
5. Can you tell me about the development cycle and source control? Our current theme provided a one-off fix to a problem that they said would be a long for a permanent fix. Four months later, they updated the module and did not include the fix for our issue. We can no longer update our theme or its plugins without causing site crashes.
6. We currently use WPBakery Builder for many of our pages. Will we need to modify our pages, posts, and products to use ALB? Are there any tools to assist us? Have any of your current customer been successful at doing this change over?
7. Are there tutorials about the process of switching from one theme to Enfold? Are there any hints you can share with us?
8. Is there a page where I can find the product roadmap for Enfold?Thank you for all your help and efforts to answer our questions!
Hey Robert Simmons,
Thank you for your patience,
1: Our team spread throughout the world with different time zones, currently we don’t have a support agent in Austria, but the Dev Team is.
2: I don’t know about HPOS, but it looks like you only need to add this code to your functions.php file:add_action('before_woocommerce_init', function(){ if ( class_exists( \Automattic\WooCommerce\Utilities\FeaturesUtil::class ) ) { \Automattic\WooCommerce\Utilities\FeaturesUtil::declare_compatibility( 'custom_order_tables', __FILE__, true ); } });I have not tested.
3: The plugin Events Calendar should work, but the layout will be a little different, please see this example, I don’t have a way to test Event Tickets Plus or WooCommerce Product Table from Barn2, this is a third party plugin and sometimes they have issues.
4: We update as needed, we updated 14 times last year, see the dates here
5: The Dev Team has maintained backward compatibility with each update, and try to balance it with the issue, for example, if the issue is with a specific plugin or customization it may be a one-off fix, if it is with a major issue we may offer a one-off fix to help with the Dev Team reviewing a permanent fix.
6: Enfold can not import WPBakery Builder nor is WPBakery Builder compatible with Enfold’s builder. You will most likely need to recreate your site from scratch. Plain WP posts with no WPBakery Builder elements can be imported can continue to use the WP builder.
7: same as above.
8: we don’t have a pulbic road map, but you can see the Feature Requests that the team is working on here.
I looked at your site and you should be able to recreate it with Enfold, but the layout may be a little different, please see some of our examples here. I hope that this helps.Best regards,
Mike
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