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Everything is updated – Enfold Theme + Paid for and registered new Support License.
Cannot edit content!
I get only a blank, static space when I attempt to do so.
No plugin issues.
This is the third day and no resoution.
I need help or a refund please! I am out of time on this and can use another theme.
Do you have Chat so I don’t have to wait a day between answers??
Thanks.Hey giark1,
It’s hard to help you out if you don’t provide us with any information to where we can see and reproduce the problem that you are having. Please post WordPress login details in with administrator rights in private.
This request was replied to 6 hours and 32 minutes after it was posted. This is our only channel for support.
If you want a refund then please reach out to Themeforest where you bought the theme.
Best regards,
RikardYeah, this has me running way behind so I have been tense. I realize most people on here know there way around, but it has been years and I really don’t.
See private info.
Thanks.Hi,
Thank you for the update.
Is this happening on a specific page? We created a private test page, switched to the Advanced Layout Builder (ALB), and everything seems to be working as expected. Please check the links in the private field and provide a direct link to the page where this issue occurs.
Best regards,
IsmaelCurious. I have 3 primary pages and it was not working on any of them. I wll look at the test page. Thanks.
Hi,
I have 3 primary pages and it was not working on any of them
Please provide the links to those pages so that we can check them on our end. Did you add any scripts, iframes, or html to these pages?
Best regards,
IsmaelIt does not work. Tried 2 different devices, and both Chrome and FF browswers.
All I get in all instances is a static blank box.
I have a screenshot, but there is not much to see of course, but as described.Hi,
We can’t assist further unless we can reproduce the issue or check the pages where the problem occurs. Please provide the links in the private field.
Best regards,
IsmaelI tried to add a text block to your test page.
Could not add any text and when I tried to save, the entire page went blank.Hi,
We can reproduce this issue on our end and it seems to be an issue with the admin-ajax.php file.
admin-ajax.php:1
Failed to load resource: the server responded with a status of 500 ()The same issue occurs when we check the Media > Library, so it seems to be an issue with your server. Have you tried reaching out to your hosting provider? Please create a site backup, then try switching to a different theme to see if the same error occurs.
Best regards,
IsmaelHi,
We can reproduce the issue on our end. Please clone the site to a staging environment and provide the FTP details in the private field so we can investigate the issue further. Do you have a site backup or restore point?
Best regards,
IsmaelYeah, I still have this on Bluehost, which I should not be using. Just been too busy to move to another host.
I did check with them first, but they blamed the Theme.
So I will bring this info to them and push a bit.
Thanks.Hi,
Thanks for the update. A 500 server error is a very general error, so if you need further help from us, then please provide us with server error logs.
Best regards,
RikardHey:
I got this from BH
The files admin-ajax.php:1 is giving the error, Please check with the developer, since we do not have permission to check on the scripts
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