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  • December 15, 2024 at 10:59 am #1473665
    Krause Andrea
    Guest

    Hello Enfold Team,
    On November 29, 2024, I purchased a second Enfold license, including 6 months of support.

    I would like to know if I can access support for the second license through my existing account and ask questions there.

    Thank you very much for your response.

    Best regards,
    Andrea Krause

    December 15, 2024 at 3:34 pm #1473676
    Mike

    Hey Krause Andrea,
    It looks like your email address only has one purchase that ended 2023-05-28, so I assume that you used a different email address, or different Theme Forest account for your new license.
    Please create a new login by registering your Purchase Code here. Then log into the support forum and open a new thread.

    Best regards,
    Mike

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