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  • #1472715

    Hi

    I have received feedback that updating the backend is for whatever reason not updating the frontend when the others are working on the site. One person will see one thing another person something else. So this is very strange. It seems caching might impact this. The site is running WP Rocket.

    Right now I am seeing when not logged inn:
    https://ktaksering.no/
    Left side: a black box with text.
    Right side: blue architect image with the words TAKSERING.

    When I am logged inn
    Left side: a black box with text is not seen.
    Right side: Blue architect image is seen.

    Hmm I updated the site to WP 6.7.1 and also here I get a translation error seen when logged into the site. As I also mentioned in another thread. I am emailing the other plugin creators directly.

    As I updated I now see the left black image has also disappeared when not logged in…..
    I also went ahead and updated to Enfold version 6.0.7….

    • This topic was modified 2 weeks, 2 days ago by SHR Design.
    #1472740

    Hey Silje,

    There’s nothing in the theme which would show different results depending on the users logged in or not status, it’s very likely caused by caching. Please try to clear all caches or deactivate the plugin temporarily.

    Best regards,
    Rikard

    #1472814

    I have just had a zoom with one of the designers.
    The problem is that making an adjustment in the backend it is not reflected in the frontend.

    Example:

    Notice the second set of images. These are not the same height.
    Images are the same height in the backend.

    There seems to also be other problems related to frontend not showing backend adjustments. I will add on when I hear of additional cases.

    Please take a look at the backend of the front page and then look at the frontend.
    Thank you.

    I have done the following to figure out where the problem might be.
    – Deactivated all the plugins.
    – Hard refreshed the cache multiple times.
    – Checked in private windows.
    – Checked logged in as another user.

    • This reply was modified 2 weeks, 1 day ago by SHR Design. Reason: I had to adjust my comment
    #1472833

    I checked a bit more and it looks like things are working out alright.
    Let’s wait a couple of weeks with closing this issue though.
    Thank you.

    #1472870

    Hi,

    Thank you for the login token.

    Notice the second set of images. These are not the same height.

    Which set are you referring to? The logo images seem to be displaying correctly, and the image Nyheter-Komplett-Taksering.jpg seems to have the same height as the image beside it. Please provide a screenshot of the issue using platforms like Savvyify, Imgur, or Dropbox.

    Best regards,
    Ismael

    #1472919

    Let us please set this support case on freeze for now.
    I am exploring things that are showing up and need a better use case to bring forward.

    Thank you.

    #1472957

    Hi,

    We’ll keep the thread open for now. Let us know if need more assistance.

    Best regards,
    Ismael

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