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  • November 21, 2024 at 7:24 pm #1471875
    dowlass moss
    Guest

    I purchased Enfold on 10 March 2023.

    When I log into Kriesi.at and go to the forums, I’m flagged with a message..
    “We are very sorry but it seems your Theme License has expired on August 10th, 2024
    In order for you to post support questions you need to enter a new valid themeforest license code”

    Why do I have to buy a new license…after only 18 months?

    I’m not that comfortable with having to buy additional support, but I have done several times. But buying a new license after only 18 months?

    What’s going on? I’m not a coin machine!

    November 21, 2024 at 8:14 pm #1471887
    Rikard

    Hey dowlass,

    Your theme license is valid for life, but support is not. Please read this article for more information: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support

    Best regards,
    Rikard

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