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Hi there,
I’ve run into an issue with a site I’m working on where a specific page just randomly stopped saving edits beyond a specific point.The page has a fair amount of content (text/images) utilizing a tab section and while modifying the final tab, the page just gave up on saving edits beyond a specific point (ie: it would save fine, and if I tried adding an additional image and attempted to save, it would not). I assumed that it might be related to the PHP Memory Limit, so we had that increased to 512MB to no avail. Also tried disabling all plugins to no avail.
Any thoughts on what the issue might be?
Thanks in advance!
Hey soapboxstudio,
Thank you for the inquiry.
Did you add any custom html, code or embed any scripts in the page? Please try to temporarily remove the custom code, then save the page. Let us know of the result.
Best regards,
IsmaelHi Ismael,
No… nothing of the sort… just editing via the Advanced Layout Editor like normal.
The page seems to function fine up and to the point where I’m stuck… if I were to remove any images, it will save fine… if i try to add any further images/content, it refuses to save properly (continues to spin). Almost as if it’s run out of space/memory.Hi,
Thank you for the update.
We created a test page (see private field) using the Journey page as the template, and we were able to reproduce the issue. Unfortunately, we are not yet sure what is causing the error. Would it be possible to temporarily deactivate the plugins while testing?
Best regards,
IsmaelHi Ismael,
Yes, that’s fine… I tried that approach as well with no different results, but feel free to try on your end!
Appreciate you helping look into this issue.Hi,
Unfortunately, we are not yet sure what is causing the issue, but it seems to be related to an entry in the browser’s session storage. If possible, please provide the FTP details in the private field. We’ll get back to you as soon as we find anything.
Best regards,
Ismael
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