Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • November 10, 2024 at 9:19 pm #1471027
    Cihan Can
    Guest

    Hi,
    for some reason on the “home” site i have lost the menue.
    I wanted to open a support case but got the message that my license expired.

    can you please help here?

    cheers,
    CIhan

    November 10, 2024 at 9:40 pm #1471029
    Mike

    Hey Cihan Can,
    Thanks for your question, the theme license to download updates from your Theme Forest account is lifetime, but the license for the support forum is only for 6 mo to a year demending on what you paid for at the checkout.
    You can renew your support and then log in to the support forum and open a new thread.

    Best regards,
    Mike

    November 11, 2024 at 9:48 am #1471061
    haarsache
    This reply has been marked as private.
    November 11, 2024 at 9:56 am #1471062
    haarsache

    Sorry fired to fast :) purchased support extension.

    November 11, 2024 at 11:08 am #1471067
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    November 11, 2024 at 11:30 am #1471069
    haarsache
    This reply has been marked as private.
    November 11, 2024 at 12:32 pm #1471074
    Rikard

    Hi,

    Please follow the link Mike posted earlier to open a new thread on the support forum, we’ll close this thread for now.

    Best regards,
    Rikard

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Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘cannot open support tickets with my account.’ is closed to new replies.