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AuthorPosts
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October 31, 2024 at 11:18 pm #1470377
Hello to the support team
I’m contacting you because I’m experiencing a strange behavior that I’ve never encountered before and that I can’t seem to solve:
I can’t publish using the Enfold theme, and as I add elements, the article reverts to an earlier version, so I can’t get to a finalized page.
I’ve tested my site with the following points:
– I’ve completely disabled the caching system
– I’ve disabled compression on the theme
– deactivated all plugins
– I used the Enfold theme rather than my child theme
– called my hosting provider to find out if my database was locked (it’s not at all the case)> Nothing solves the problem
The only thing that works, basically, is to switch to a theme like Twenty Twenty, then I manage to add content, but without the builder, it’s not very useful.
Do you have any idea what’s going on and how I can solve the problem? Is it due to a theme update, as I’ve never had this problem before?
Thank you very much.
November 1, 2024 at 11:17 am #1470412Hey Ikyo,
Where can we see and reproduce the problem that you are having?
Best regards,
RikardNovember 1, 2024 at 12:15 pm #1470418Hello Rikard
Thank you for your quick reply.
I suggest you log on to my site using the address below and go to the link on the page mentioned.
Just add a color section and save the draft.
# results: the section no longer appears after saving and refreshing your pageRegards
November 1, 2024 at 1:36 pm #1470427Hi,
Thanks for that. What happens if you copy all the shortcodes to a new page?
Best regards,
RikardNovember 1, 2024 at 1:38 pm #1470428I’ve already tried, because the title of the current page is “random” (to distinguish myself from the original page, which suffered from the same defect).
So, to sum up, the answer is yes, whatever the page, I find the same behaviorNovember 3, 2024 at 1:11 pm #1470497Hi,
Thanks for the update. I tried copying the shortcodes from the problem page to a test installation, and I’m seeing no problems there. Do you mind if we temporarily deactivate plugins for testing purposes?
Best regards,
RikardNovember 3, 2024 at 1:14 pm #1470498Yes, of course!
Thank you for your actionNovember 4, 2024 at 5:43 am #1470536Hi,
Thank you for the update.
We were able to publish the page “random” without any issues. We also created another test page (see private field).
Have you tried using a different device or browser?
Best regards,
IsmaelNovember 6, 2024 at 2:04 pm #1470761Hello to all the team
I’m coming back to you, as I think I’ve solved the problem thanks to some external help.
Indeed, it’s possible to implement these pages with new content and without difficulty, however, after a while in a more or less random way, but after the page has been filled with several dozens of Enfold builder blocks, successive records refuse to update the content whenever anything is added, even something fairly standard like a 1/1 block.
I really looked everywhere, and even cleaned up my database to optimize it, but nothing helped. It seems that the code generated by Enfold and Avia gets corrupted after a while.
I don’t know if it’s related, but for the sake of faster modifications, I use the option of displaying the entire page content via the functionadd_action('avia_builder_mode', “builder_set_debug”); function builder_set_debug() { return “debug”; }
To solve the problem, I came up with the following solution:
Delete the huge block of code in the debug window, and let Avia generate new code… And miraculously, everything falls back into place and I’m back to being able to add blocks and see all the modifications.
This has nothing to do with my plug-ins, hosting or child theme, but with the builder.
I don’t know if you’ll be able to understand it better or test it locally.
Thank you very much and once again for your help.Have a great day!
November 6, 2024 at 3:31 pm #1470767 -
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