Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • October 29, 2024 at 3:25 pm #1470130
    carmentvaalba

    Hi, I’m building a page, and when I’m on the desktop version, the background image displays well, and the green WhatsApp buttons also appear correctly. However, when I switch to the mobile version, the background image doesn’t show up (it appears white), and the green WhatsApp buttons turn white as well. Could you help me figure out what’s going on? Thank you! If you need images or screenshots, I can provide them. This issue happens, for example, on this page: https://faceclinic.es/landing-bruxismo/

    October 30, 2024 at 4:38 am #1470187
    Ismael

    Hey carmen,

    Thank you for the inquiry.

    The background is not visible when we check the site in desktop view. We also encountered this error:

    Uncaught ReferenceError: jQuery is not defined
    at landing-bruxismo/:1533:6

    Did you add any custom scripts to the site?

    Best regards,
    Ismael

    October 30, 2024 at 6:05 am #1470199
    carmentvaalba

    Hello no I am not using any as far as I know….i don’t even know what they are?
    How can we fix it?
    And what about the WhatsApp button? in desktop is green but in mobile is light grey….the same one
    Thank you

    October 31, 2024 at 5:01 am #1470313
    Ismael

    Hi,

    Thank you for the update.

    We may need to access the site to properly check the issue. Please provide the login details in the private field and make sure that the Appearance > Theme File Editor is accessible.

    Best regards,
    Ismael

    October 31, 2024 at 6:18 am #1470324
    carmentvaalba

    Hello ok, i wait for your response .
    Thank you.

    November 1, 2024 at 4:49 am #1470383
    Ismael

    Hi,

    Thank you for the inquiry.

    The issue doesn’t occur when we’re logged in and the WP Rocket plugin is disabled. Please try adjusting the cache options until you find a working combination. You may need to toggle the compression settings in the caching plugin.

    Best regards,
    Ismael

    November 1, 2024 at 10:58 am #1470405
    carmentvaalba

    Thank you but you did not say anything about the buttons, the green button in desktop, in mobile is clear grey, what about that?

    November 4, 2024 at 4:51 am #1470530
    Ismael

    Hi,

    , the green button in desktop, i

    The button is still green when we check it in mobile device emulation. Could you provide a screenshot? You can use platforms like Savvyify, Imgur, or Dropbox to upload and share the screenshot.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.