Why is my purchase code not working again

Non of these are a solution below. I have clicked on both of these and nothing is working, keeps telling me that –

Last time we checked the token we were not able to connected to Envato:

Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)

Following errors occurred:

Purchases: Your private token is invalid.
username Your private token is invalid.
email Your private token is invalid.
Purchases: A problem occurred accessing your purchases. Unable to check for updates.

so, instead of closing off tickets and fobbing off people, why can’t you fix these issues.?

If you don’t want me to use your theme can you let me know ASAP so I can go elsewhere like most people seam to be doing because of the terrible support and resolve.

Hey Ben,

What exactly are you using it for? If you are looking to get updates, then please follow this: https://kriesi.at/documentation/enfold/theme-registration/. If you are looking to register on our support forum, then you can do so here: https://kriesi.at/support/register/

Best regards,
Rikard

How do I get my purchase code to work.?

On going issues with this.

Thank you