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Hi,
Since a while there are some functions that do not work both on Firefox (Windows 10) and Safari (iPhone) that worked perfectly with previous versions. It seems this is visible since the latest two updates on Enfold.This is what I found:
Enfold Cookie-Disclaimer does not work on Firefox and Safari
Scroll to top button does not work on Firefox and Safari
Plugin Portfolio Filter Gallery does not work on Firefox and Safari
Plugin NextGEN Gallery does not work on Firefox and Safari
Menue does not work on SafariAny ideas, how to fix this?
Many thanks & all the best!
Hey MatthSp,
I checked the cookie banner and scroll to top button on Firefox and Safari on OSX, but I can’t see any problems on my end. Could you try using private browser windows to see if changes anything please?
Best regards,
RikardHi Rikard,
This is very interesting. Normally I always use the private mode, but even without the private mode I still can’t see the cookie banner and the scroll to top button as well as the plugins (Next GEN & Portfolio Filter Gallery).With other browsers there is also no difference between “normal” mode and private mode.
All the best,
MatthiasHi,
Thanks for the update. Did you try using a different machine or different network? If you should still have problems after that, then we would need a way of reproducing the problem that you are seeing on your end.
Best regards,
RikardHi Rikard,
So far it always worked within my network and with my main machines: desktop pc and iPhone. Just tested on the iPhone to use WIFI instead of mobile connection but it did not work either, even after clearing the browser cache.However, it worked very well on my notebook pc with Firefox. So it may have to do with my desktop pc, although I cannot rember that I changed anything in the system in the past months.
Let me see whether I can do some tests on other machines and I get back to you asap.
Many thanks,
MatthiasHi Rikard,
As far as I can see, it seems to work on other machines.To make things even more complicated, I have noticed that, when I log-in via Firefox into WordPress for editing the website and open a new window to check the result of new pageson the front end, everything works very properly: cookie banner, scroll to top button as well as the plugins (Next GEN & Portfolio Filter Gallery). As soon as I log out, they disappear. So I only can’t see these features on my desktop PC via Firefox once I’m a normal visitor.
All the best,
MatthiasHi,
Some browsers have a built-in AD blocker that also blocks the cookie banner, please check your browser setting. Typically if you can see your edits when you are logged in but not when you are logged out, this is due to your caching plugin, try clearing it or disable it completely. You may need to clear your webhost or CDN cache also.Best regards,
MikeHi Mike,
The caching plugin is really helpful to boost the speed of the website and I will not disable it. Anyway, it cleares the cache three times a day and starts caching again. However, I just cleared all caches manually, and it did not help at all.Like I said at the beginning, cookie banner and all the other features always worked very well and I have not changed anything in my browser settings in the last two years or so.
All the best,
MatthiasHi,
Ok, I thought that you wrote:This is what I found:
Enfold Cookie-Disclaimer does not work on Firefox and Safari
Scroll to top button does not work on Firefox and Safari
Plugin Portfolio Filter Gallery does not work on Firefox and Safari
Plugin NextGEN Gallery does not work on Firefox and Safari
Menue does not work on SafariBut when I check I don’t see an issue with these.
But note that Safari has changed their AD block settings to now block FB and other items, so you would need to manually disable this.
Also note that you typically need to accept the cookie settings for some elements to work like the NextGEN Gallery.Best regards,
Mike
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