Trouble with Firefox and Safari

Hi Rikard,
This is very interesting. Normally I always use the private mode, but even without the private mode I still can’t see the cookie banner and the scroll to top button as well as the plugins (Next GEN & Portfolio Filter Gallery).

With other browsers there is also no difference between “normal” mode and private mode.

All the best,
Matthias

• This reply was modified 2 months, 3 weeks ago by MatthSp.

Hi Rikard,
So far it always worked within my network and with my main machines: desktop pc and iPhone. Just tested on the iPhone to use WIFI instead of mobile connection but it did not work either, even after clearing the browser cache.

However, it worked very well on my notebook pc with Firefox. So it may have to do with my desktop pc, although I cannot rember that I changed anything in the system in the past months.

Let me see whether I can do some tests on other machines and I get back to you asap.

Many thanks,
Matthias

Hi Rikard,
As far as I can see, it seems to work on other machines.

To make things even more complicated, I have noticed that, when I log-in via Firefox into WordPress for editing the website and open a new window to check the result of new pageson the front end, everything works very properly: cookie banner, scroll to top button as well as the plugins (Next GEN & Portfolio Filter Gallery). As soon as I log out, they disappear. So I only can’t see these features on my desktop PC via Firefox once I’m a normal visitor.

All the best,
Matthias

Hi Mike,
The caching plugin is really helpful to boost the speed of the website and I will not disable it. Anyway, it cleares the cache three times a day and starts caching again. However, I just cleared all caches manually, and it did not help at all.

Like I said at the beginning, cookie banner and all the other features always worked very well and I have not changed anything in my browser settings in the last two years or so.

All the best,
Matthias

Hi Mike,
Oh, this really helped now. Allowing cookies on Safari for iPhone and all the mentioned features are visible. Please accept my apologies, it seems I may have blocked cookies in the recent past and forgot about that. Appreciated.

On my desktop PC I am working with different browsers like Firefox, Opera, Microsoft Edge preferably in private mode. And since the last two updates the mentioned features are not working anymore on Firefox. So this is still not clear to me although I allow Firefox to set cookies.

So here’s the update:
Enfold Cookie-Disclaimer does not work on Firefox
Scroll to top button does not work on Firefox
Plugin Portfolio Filter Gallery does not work on Firefox
Plugin NextGEN Gallery does not work on Firefox

Many thanks & all the best!
Matthias