Viewing 14 posts - 1 through 14 (of 14 total)
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  • September 12, 2024 at 1:17 am #1466759
    David Zarotsky
    Guest

    I purchased twice your theme. Once with license jfEScygDg1dNXmL4f90dLYVnpSxpAaRA
    and another with license number 3c86787d-9b6e-42e2-a087-b6c8a707449c.

    Now I have problem updating both websites.
    When I update and put my old function php I am getting white screen on both websites

    September 12, 2024 at 4:42 am #1466775
    Ismael

    Hey David Zarotsky,

    Thank you for the inquiry.

    Looks like both sites are using a very old version of the theme. Please download the latest version (6.0.3) of the theme from your ThemeForest account, and then try to update the files manually via FTP. Check the documentation below for more info.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    September 12, 2024 at 7:12 am #1466783
    dgor1234
    This reply has been marked as private.
    September 12, 2024 at 11:09 am #1466797
    Rikard

    Hi,

    Thanks for the update. Why exactly do you need to replace functions.php?

    Also make sure that you are running the latest version of the theme (6.0.4) on both sites: https://kriesi.at/documentation/enfold/theme-update/

    Best regards,
    Rikard

    September 12, 2024 at 12:44 pm #1466815
    dgor1234
    This reply has been marked as private.
    September 12, 2024 at 6:04 pm #1466832
    Rikard

    Hi,

    Thanks for clarification. You need to indentify your custom code, then add your functions one to by one to the new file. You can avoid this problem in the future if you simply use a child theme.

    Best regards,
    Rikard

    September 12, 2024 at 6:59 pm #1466843
    dgor1234

    Thank you for your reply. I did this already, but I got white screen

    September 12, 2024 at 7:06 pm #1466844
    dgor1234
    This reply has been marked as private.
    September 12, 2024 at 8:04 pm #1466851
    Rikard

    Hi,

    Then maybe something is wrong with your code?

    Best regards,
    Rikard

    September 12, 2024 at 8:05 pm #1466852
    dgor1234

    Code works now fine with older version of Enfold theme.

    September 12, 2024 at 9:04 pm #1466855
    dgor1234

    It’s impossible to update the Enfold theme

    September 13, 2024 at 9:14 am #1466883
    Rikard

    Hi,

    Thanks for the update, but we can’t really give you any other advice other that what we have already given you. Please start off with a clean installation, then move your code in to a child theme function by function to see when things start breaking.

    Best regards,
    Rikard

    September 13, 2024 at 9:23 am #1466885
    dgor1234

    Issue was resolved, already.
    Thank you

    September 13, 2024 at 9:40 am #1466890
    Rikard

    Hi,

    Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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