Viewing 6 posts - 1 through 6 (of 6 total)
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  • September 10, 2024 at 4:59 pm #1466632
    vbonora

    Hi Kriesi,
    I have an issue with the search field on my website. When I search for products from a smartphone and click on the magnifying glass icon, I get an error page (this doesn’t happen on desktop). Can you help me?
    The site is developed with a child theme, and it contains a search.php file, which you can find below. Could the error be here?

    September 11, 2024 at 9:27 am #1466666
    Rikard

    Hey vbonora,

    I see the same thing on mobile as I do on desktop:

    A critical error has occurred on your website.

    Learn more about troubleshooting WordPress.

    Please try to temporarily remove your customisations, to see what happens then. Also please share server error logs with us in case you should need further help.

    Best regards,
    Rikard

    September 16, 2024 at 10:04 am #1467065
    vbonora

    Hi Rikard,
    Thank you for your response. If I delete the file, I’ll lose the customizations I’ve made. Can’t you help me understand how the error is being created?

    September 16, 2024 at 11:56 am #1467078
    Rikard

    Hi,

    I’m not sure, we would have to look at the server error logs. Please share them with us.

    Best regards,
    Rikard

    September 16, 2024 at 3:56 pm #1467112
    vbonora
    This reply has been marked as private.
    September 17, 2024 at 12:13 pm #1467188
    Rikard

    Hi,

    Thanks for that. Do you have a log with only fatal errors? Also please share the log in a separate document.

    Best regards,
    Rikard

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