Viewing 13 posts - 1 through 13 (of 13 total)
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  • August 5, 2024 at 12:57 pm #1463827
    sourisrl

    Hello, I have been unable to edit or create pages with Avia Editor for a couple of days now. The little wheel is spinning and no section or element appears.
    I have tried deactivating all the plugins but nothing.
    I read that it could be an SSL problem. I have tried the suggested attempts but the problem persists.

    Can you help me?

    Thanks a lot.

    August 5, 2024 at 2:06 pm #1463840
    Rikard

    Hey Gaetano,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 5, 2024 at 7:17 pm #1463863
    sourisrl
    This reply has been marked as private.
    August 5, 2024 at 9:18 pm #1463876
    Rikard

    Hi,

    Thanks for that. Does it make any difference if you change your site URL and location to https on the page in private? You could also try to deactivate all plugins to see what happens then.

    Best regards,
    Rikard

    August 6, 2024 at 9:32 am #1463923
    sourisrl

    Hi Rikard,
    I changed the URL to https in the general settings. Probably when I uninstalled Really Simple SSL it had changed it for me. I have also tried deactivating all plugins but the problem persists.

    August 6, 2024 at 1:06 pm #1463939
    Rikard

    Hi,

    Thanks for the update. Please share server error logs with us.

    Best regards,
    Rikard

    August 6, 2024 at 2:32 pm #1463952
    sourisrl

    Here is the error log file. Also I noticed that it no longer shows media in the library.

    August 6, 2024 at 2:37 pm #1463953
    sourisrl

    Sorry. Here is the link to error log

    https://campusaquae.it/error_log

    Regards
    Gaetano

    August 6, 2024 at 9:28 pm #1463975
    Rikard

    Hi,

    Thanks for that, there’s nothing interesting in the unfortunately. Would it be ok for us to temporarily deactivate plugins for testing purposes?

    Best regards,
    Rikard

    August 7, 2024 at 10:36 am #1464003
    sourisrl

    Hi Rikard, it’s ok to temporatily deactivate plugins.

    Thanks

    Regards
    Gaetano

    August 7, 2024 at 12:09 pm #1464008
    Rikard

    Hi,

    Thanks for that, deactivating plugins made no difference unfortunately. Please share FTP login details as well, so that we can try to upload a fresh copy of the theme for you.

    Best regards,
    Rikard

    August 7, 2024 at 12:18 pm #1464014
    sourisrl

    I have already uploaded a fresh version of the theme. But nothing has changed.
    By the way, details in private content.

    August 8, 2024 at 1:09 pm #1464129
    Rikard

    Hi,

    Thanks for that. I’ve had the same result as you unfortunately, there was no change. Do you have other server logs which contains for example 403 and 500 error messages?

    Best regards,
    Rikard

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