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  • August 4, 2024 at 7:09 am #1463744
    aram

    Hi! Please help me with the email issue, so I do not receive emails sent from contact forms on my web web page. So I tried using regular contact form that comes with Enfold theme, then I tried using Contact Form 7. Then I contacted godaddy support but what they have done, installed SMTP plugin and it did not helped also. I will appreciate your help.

    August 4, 2024 at 10:26 am #1463750
    Rikard

    Hey aram,

    Did you receive the form when you sent it with Contact Form 7? If so, then it’s not a theme problem and would be out of scope of theme support.

    Best regards,
    Rikard

    August 4, 2024 at 4:48 pm #1463768
    aram

    Hi! Thank You for Your reply! No, as I told, none of the forms work.

    August 4, 2024 at 6:11 pm #1463778
    Mike

    Hi,
    It looks like your contact form is using the email address: (Email address hidden if logged out) please correct.
    Screen Shot 2024 08 04 at 12.09.48 PM

    Best regards,
    Mike

    August 4, 2024 at 10:16 pm #1463800
    aram

    Thank You for the reply! But that is not the issue. The one that you mentioned is from template, I have added, deleted, moderated so many times to fix that issue, but nothing helps. Please do not hesitate to change those destination emails to your own or create new forms to make test and see that nothing goes through. There is also contact form 7 on that same page, and it does not go through also. Thank You in advance!

    August 5, 2024 at 5:05 pm #1463854
    Mike

    Hi,
    Thanks for correcting this to a email address with the same domain as your site, when I check your SMTP plugin I see that youe SMTP SSL Authentication was disabled.
    I enabled this for you but I see the error “SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server” from your CF7 so it looks like your SMTP login is not correct.
    Enfold Support 6445
    Please review and correct the SMTP login.

    Best regards,
    Mike

    August 6, 2024 at 3:24 am #1463894
    aram

    Solved that issue with SMTP with hosting support. Emails are now going through. I appreciate for your help and support. Best regards!

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