Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #1463174

    Hi,
    I haven’t updated my Enfold Theme since I purchased it because I don’t know how to do it, and I haven’t received any response from Envato. I tried to update it in my WordPress Dashboard, but I received a message saying my purchase couldn’t be found (see screenshot below).

    Furthermore, Google is giving me a 400 – Bad Request error when I try to add my website to my Business Profile. The issues with Enfold are getting worse and worse…

    Please help.
    Thanks,
    Z

    #1463179

    Hey zdenkab,
    Thank you for the link to your site, I see that you are using v5.7 and your Envato token is unverified.
    You could try using the Envato Market Plugin and create a new Envato Token in your Theme Forest account.
    Or you could manually update and then Envato Token in your Theme Forest account.
    To manually update Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    #1463187
    This reply has been marked as private.
    #1463190

    Hi,
    I’m not sure what you mean by add my website to my Google profile, please explain further, perhaps a screenshot of the Google profile page that you add the url to would help.
    Is the error code 400 shown on the Google profile page or is this in your webhost error logs?

    Best regards,
    Mike

    #1463194
    This reply has been marked as private.
    #1463199

    Hi,

    Thank you for the update.

    How do you add the site? Please provide a short clip of the steps or a screenshot of the error. Did you follow these steps?

    // https://support.google.com/business/answer/2911778?hl=en&co=GENIE.Platform%3DDesktop
    // https://support.google.com/business/answer/7107242?sjid=3599139721803492600-AP

    Best regards,
    Ismael

    #1469766
    This reply has been marked as private.
    #1469784

    Hi,

    Are you trying to update the theme manually? If so, then make sure that you are using the correct file. If you are download the theme package from Themeforest, then you might have to unpack the downloaded file, then use enfold.zip which is located inside the unzipped folder. I would suggest that you register your theme license instead, so that you will receive automatic updates: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.