Viewing 14 posts - 1 through 14 (of 14 total)
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  • July 16, 2024 at 2:26 pm #1462161
    steel-blue

    Hello,

    Some of our images are disappearing from our page, even though they are present on the theme and in WordPress.
    Can you tell us what might be causing this and how to fix it?

    Thank you for your help.

    July 16, 2024 at 8:16 pm #1462185
    Rikard

    Hey steel-blue,

    Where can we see and reproduce the problem you are having?

    Best regards,
    Rikard

    July 19, 2024 at 3:19 pm #1462500
    steel-blue
    This reply has been marked as private.
    July 19, 2024 at 6:25 pm #1462509
    Rikard

    Hi,

    Thanks for that. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 22, 2024 at 9:03 am #1462656
    steel-blue

    Hello,
    We have reactivated your account on our web site. Username and password are in the private section.
    Emmanuel Dardaine

    July 22, 2024 at 10:39 am #1462663
    Rikard

    Hi,

    Thanks for that. After logging in then it’s not possible to navigate because of a 2FA popup which requires configuration. Could you turn that off for now please? Also please upgrade the account to have administrator rights.

    Best regards,
    Rikard

    August 8, 2024 at 3:47 pm #1464149
    steel-blue
    This reply has been marked as private.
    August 8, 2024 at 8:58 pm #1464169
    Rikard

    Hi,

    Thanks for the update. The image looks fine on my end, is there a way of reproducing this problem? Did you try disabling all kinds of cache on the site to see what happens then?

    Best regards,
    Rikard

    August 9, 2024 at 9:24 am #1464220
    steel-blue
    This reply has been marked as private.
    August 9, 2024 at 1:03 pm #1464235
    Rikard

    Hi,

    Yes, clearing cache would be one of the first things that you should try. Please do so and keep an eye on the behaviour, we’ll keep this thread open for you.

    Best regards,
    Rikard

    September 12, 2024 at 10:16 am #1466794
    steel-blue

    Hello, it just happened again. Please have a look at the landing page http://www.steel-blue.ch and figure out the image on the right hand side of the page is missing. Is there anything we can do in order to help you troubleshoot this ?

    September 12, 2024 at 11:32 am #1466806
    Rikard

    Hi,

    I’m seeing images loaded from the URL in private, why are they being loaded from that domain? The domain in question doesn’t have an SSL certificate, so they are likely being blocked by the browser for security reasons. Please try to upload the image on your actual domain, and select that image instead.

    Best regards,
    Rikard

    September 12, 2024 at 6:15 pm #1466835
    steel-blue

    34.247.25.235 is the IP address of the server where the web site relies. The question is : why is the image served from that IP and not the domain name ? And why did it come by to normal behaviour without action on our side a few minutes later ?

    September 12, 2024 at 6:23 pm #1466840
    Rikard

    Hi,

    We can’t answer those questions unfortunately, maybe you could try to get some clarification with your hosting provider?

    Best regards,
    Rikard

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