Viewing 4 posts - 1 through 4 (of 4 total)
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  • July 15, 2024 at 12:37 pm #1462077
    aleksandrab16

    Hi,
    I’ve tried to enter an Envato private token on WordPress account but I get this answer:
    “Last time we checked the token we were not able to connected to Envato:
    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occurred:
    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.”

    Can you help? I had trouble with downloading Enfold and you explained there is a problem with ovh (my host). Could this be in connection?

    My best,
    Aleksandra

    July 15, 2024 at 1:41 pm #1462091
    Ismael

    Hey Aleksandra,

    Thank you for the inquiry.

    Did you follow the instructions in the documentation below? Please try to generate another token, and make sure that the required permissions are checked.

    // https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

    Best regards,
    Ismael

    July 15, 2024 at 2:28 pm #1462095
    aleksandrab16

    Hi,
    Thank you, now it works, no more questions about it.

    Best regards,
    Aleksandra

    July 15, 2024 at 4:31 pm #1462099
    Rikard

    Hi,

    Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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