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  • #1461967
    Alex Dowdalls
    Guest

    I am using ENFOLD Child theme on a WordPress site –

    I see on my theme options – theme update:
    Theme Updates
    No Updates available. You are running the latest version! (4.8.2)
    Check Manually
    Your PHP version: 8.3.9

    But i receive an email message from ThemeForest that:
    Hi adowdalls,
    We’d like to let you know that an update to your item Enfold – Responsive Multi-Purpose Theme by Kriesi is now available in your Downloads page.
    Remember: you need to be logged in to download the update.
    Login as adowdalls and download this update

    This seems to refer to the ENFOLD Theme version 6.1 which is new

    Question
    Is my ‘Child Theme’ old as it has a different version number from the ENFOLD theme and do I need to buy a newer version ?

    #1461971

    Hey Alex Dowdalls,
    Thanks for your question, your theme version is very old, unfortunately a while back Envato (Theme Forest) changed how updates are done and the old API will no longer work. So you will need get the latest version from your Envato account and manually update, then after you update you can create a Envato Token in your Theme Forest account so that future updates can be done easily, but your current version will not work with the Envato Token.
    Please note that the “child theme” version will not change, but the “parent theme” 4.8.2 will change to 6.1
    Typically you should not experience any issues updating if all of your customizations are in the child theme, but to safety test how an update to your site will behave, I recommend creating a staging site, please check your webhost to see if you have the one click staging site option, this is a option in most cPanels to create a staging clone of your site so you can test the update on it and your live site will stay up and running. You can always ask your webhost to help you with setting this up if you want.

    Here are some screenshots of what it would look like:
    staging-1.jpg
    staging-2.jpg

    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    #1461975

    Thank you for this update and I have manually updated the Theme to 6.0.1 as indicated
    If I interpret your advice above – the Envato token is for updates only so my new theme will work already?
    I cant see in the Envato Theme Forest site where to arrange a new token – do you have a link to this?
    Alex

    #1461985

    Hi,
    Yes the Envato token will only work for future updates after you update to v6.0.1
    Please see our documentation here you may need to scroll down to the heading How to generate a Envato Personal Token? and clik to toggles:
    Enfold Support 6291

    Best regards,
    Mike

    #1462006

    Trying and failing to register a valid new token…
    I went to this page – https://build.envato.com/my-apps/#tokens
    I could see the previous (existing old) token that works but does not enable updates

    I clicked “Create a new token” and was presented with about 20 options – i clicked the ones that seemed sensible
    When entering and testing this new token:
    ———–
    Last time we checked the token we were not able to connected to Envato:
    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occurred:
    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.
    ———–

    Which options should i have clicked to verify my license and enable upgrades?

    #1462008

    fixed by following the list of options in the link!

    The new token appears to work now – thanks for your support

    alex

    #1462015

    Hi,
    Glad we were able to help, if you have any further questions please log in to the support forum and open a new thread if you need further assistance.
    If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread. Please note that using the contact form is not appropriate for support questions. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 7 posts - 1 through 7 (of 7 total)
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