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  • July 4, 2024 at 9:24 pm #1461386
    Dimitri Maesfranckx
    Guest

    Dear,

    I just repurchased an Enfold lic + 1y support but this doesn’t seem to be activated automatically.

    ”
    We are very sorry but it seems your Theme License has expired on November 21st, 2019
    In order for you to post support questions you need to enter a new valid themeforest license code

    You can purchase a new license on themeforest or if you purchased one recently simply download it on themeforest

    Your current, expired license key is: 0bb9d16c-c9fe-4223-9d8e-f7893fae8186″

    Can you help me out?

    Thank you,
    Dimitri

    July 5, 2024 at 6:50 am #1461414
    Ismael

    Hey Dimitri Maesfranckx,

    Thank you for the inquiry.

    Did you use the same email or account when purchasing the new license? According to your user info, the account attached to the last purchase code is only supported until 2019-11-22T00:08:58+11:00, which is November 21st, 2019. You may need to create a new forum account using the latest purchase code or extend the support license of the previous theme license associated with the purchase code below. (see private field)

    Best regards,
    Ismael

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