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Hi, I have a client with an Enfold Website that cannot access the backend to edit a page, mainly the home page. I can’t seem to recreate the issue as I can access it, although it does load a bit weirdly. I de-activated all but two plugins: the coming soon page plugin and Yoast SEO, but that did not resolve anything and I wondered if you might have any suggestions.
I will provide login credentials in private content and I thank you.
Watch Video of what’s happening here, received from client.
Hey Eleina,
Thank you for the link to your site, when I logged into the site, the homepage loads in the backend corrected. I checked in Windows with Chrome, Firefox, & Edge.
I see the page contains “strong tags” in the element titles, but this doesn’t seems to cause any errors, sometimes when the page has a missing closing tag this often causes an error like in the video, but I’m not able to reproduce and from your post you were also not able to reproduce.
Try asking the client to use the login that you posted for us to use and see if that helps. In some rare cases a specific login might have an error, or a user might have a browser addon that could a error. If this doesn’t help let us know what computer OS and browser version number so we can try to reproduce.Best regards,
Mike
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