Viewing 4 posts - 1 through 4 (of 4 total)
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  • May 16, 2024 at 11:10 am #1443864
    aintzerga

    Hi, I have a BIG issue as of today.
    My theme and server are not communicating and the webpage is broken. See the webs: https://saitra.com/ and https://cocinasmetodo.es/
    It is not uploading media of any sort from the server, but the media is present on the server.
    Tried to fix with restoring latest backup from yesterday, nothing changed.
    I need an urgent fix for this issue.

    Thanks

    May 16, 2024 at 2:48 pm #1443889
    Rikard

    Hey aintzerga,

    Both sites are working on my end, could you try to explain what you need help with a bit further please?

    Best regards,
    Rikard

    May 17, 2024 at 10:15 am #1444047
    aintzerga

    Hello Rikard,

    We have had to restore the 2 websites from a backup copy of the server itself, so they now look good.
    The 2 websites are on the same hosting, the images were left unable to be seen, the menus were misconfigured, when entering the pages in the WordPress admin the Enfold visual builder did not appear, etc.
    Something very strange.
    I think an error is very similar to what ivanapetric921 comments on the Envato comments page, I attach a screenshot: https://we.tl/t-n4sOV8STqv

    Could it be an error due to updating WP, Enfold?

    May 17, 2024 at 4:14 pm #1444092
    Rikard

    Hi,

    Thanks for the update. We can’t say for sure unless we can see the actual problem, maybe you could copy one of the sites to a staging area and try to reproduce the problem there?

    Best regards,
    Rikard

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