Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • May 15, 2024 at 7:33 pm #1443726
    metamorfic

    It used to take a long time to load, especially in English, but with my latest update, nothing loads in both languages (English and French). Can you help!?

    May 16, 2024 at 6:28 am #1443811
    Ismael

    Hey Genevieve,

    Thank you for the inquiry.

    You might have forgotten to include the site URL in the private field. Please provide the info in the private field. In the meantime, try toggling or temporarily disabling the Enfold > Performance > File Compression settings, then purge the cache. Let us know if it changes anything.

    Best regards,
    Ismael

    May 16, 2024 at 4:45 pm #1443904
    metamorfic

    Hi Ismael, Thanks for helping! I don’t know where to put the site URL when you talk about the “private field”? For now I disabled the file compression, but the Advanced layout still not loading!

    May 16, 2024 at 7:22 pm #1443930
    Rikard

    Hi,

    You posted login details to the site in private, you can post the URL to the site in the same place.

    Best regards,
    Rikard

    May 16, 2024 at 7:25 pm #1443931
    metamorfic

    Ho sorry! Here it is!

    May 17, 2024 at 7:29 am #1444020
    Ismael

    Hi,

    Thank you for the info.

    When we edited one of the pages and checked the builder, an error was generated by the plugin “PrivateContent”, which might be the reason why the builder is not loading. Have you tried disabling the plugin temporarily?

    Best regards,
    Ismael

    May 17, 2024 at 4:00 pm #1444087
    metamorfic

    Hi Ismael,

    I disabled all plugin related to “Private Content” and the page is still not loading! So I activate it back because clients use this site regularly!

    May 19, 2024 at 7:19 pm #1444575
    Mike

    Hi,
    Thank you for your patience, when I first checked I found that the Advanced Layout Builder (ALB) was not loading on the pages that I tested and was getting the error: /admin-ajax.php 503 (Service Unavailable) I couldn’t tell what was causing this.
    But when I disabled all of your plugins your pages loaded quickly and the ALB worked correctly, I set the plugins back to the way I found them.
    Try disabling all of your plugins and then reload the page. You should see that this resolves the issue, then reactivate each one individually and reload the page until you find the conflict.

    Best regards,
    Mike

    May 21, 2024 at 5:22 pm #1444963
    metamorfic

    Hi! I did found and deactivated the plug-in that created the conflict. So now the Advanced Layout is loading quickly. But it doesn’t save when I want to update a page when I click on the update button. Can you see why?

    May 22, 2024 at 6:38 am #1445067
    Ismael

    Hi,

    Thank you for the info.

    The builder works and updates correctly when we disable the PrivateContent plugin. We created a test page and kept the plugin disabled. The link is in the private field. Please contact the plugin developers for more information about the issue.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.