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  • April 30, 2024 at 2:21 am #1441365
    jesusc126

    HI,
    We installed a new Enfold license into an updated WordPress website and there is a fatal error that we can’t figure out. The wordpress files don’t have this php file and we tried to add code into the .ini file on the server, but it still there. Can you please let us know what we are missing here?

    Fatal error: Uncaught Error: Failed opening required ‘includes/helper-privacy.php’ (include_path=’.:/opt/cpanel/ea-php83/root/usr/share/pear’) in /home/carprosa/public_html/wp-content/themes/enfold/functions.php:238 Stack trace: #0 /home/carprosa/public_html/wp-settings.php(663): include() #1 /home/carprosa/public_html/wp-config.php(88): require_once(‘/home/carprosa/…’) #2 /home/carprosa/public_html/wp-load.php(50): require_once(‘/home/carprosa/…’) #3 /home/carprosa/public_html/wp-blog-header.php(13): require_once(‘/home/carprosa/…’) #4 /home/carprosa/public_html/index.php(17): require(‘/home/carprosa/…’) #5 {main} thrown in /home/carprosa/public_html/wp-content/themes/enfold/functions.php on line 238

    April 30, 2024 at 6:42 am #1441387
    Ismael

    Hey jesusc126,

    Thank you for the inquiry.

    Looks like the includes/helper-privacy.php file is missing. Please completely remove the current enfold folder and any copy of the theme in the wp-content > themes folder, before uploading the latest version. Let us know if this helps.

    Best regards,
    Ismael

    April 30, 2024 at 4:07 pm #1441466
    jesusc126

    Okay, we will give this a try and let you know. Thank you.

    April 30, 2024 at 6:53 pm #1441493
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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