Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1440272

    Hi, I don’t know why, layer slider is asking me for a license, even if I paid for enfold and my license is valid. How can I go over that?

    #1440302

    Hey joshuati,

    I’m not sure exactly what you are referring to, but the bundled version of LayerSlider cannot be registered or updated individually. It will be updated with the theme update.

    Best regards,
    Rikard

    #1440303

    when I try to make a layer slider and add a shape (square), it says I cannot add it because the license is not registered. so I cannot use the layer slider to make stuff.

    #1440331

    Hi,

    Thank you for the update.

    We tested the layer slider on your installation but couldn’t reproduce the same issue. New layers can be added to the slides without errors. However, we noticed that the site contains an older version (5.6.5) of the theme. Please update it to the latest version (5.7) as soon as possible.

    To better understand the issue, you may need provide a screenshot or a short clip. You can use platforms like Savvyify, Imgur or Dropbox. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    #1440343

    first I go to add new layer and i choose geometrical shape
    https://img.savvyify.com/image/add-new-layer.95fo3
    then when I try to add the rectangle, and click the validate, I get this
    https://img.savvyify.com/image/pb-inserting-rectangle.956FL

    #1440353

    Hi,
    Please note the Lock icon on the button for the Insert Shape button, these means that it is a Premium Feature
    Enfold_Support_5494.jpeg
    Most features are included with the theme, but LayerSlider has reserved some features for the premium version.

    Best regards,
    Mike

Viewing 6 posts - 1 through 6 (of 6 total)
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