Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • April 10, 2024 at 8:35 pm #1439687
    lion73

    This problem has been plaguing me for a long time, the favicon is not displayed on mobile devices (iPhone and iPad) only on desktop…

    • This topic was modified 7 months, 1 week ago by lion73.
    April 12, 2024 at 5:40 pm #1439845
    Mike

    Hey lion73,
    We have asked our team to check your page with an iPhone, in the meanwhile try uploading your favicon.ico to the root of your domain, this is the default location that browsers look for the favicon.ico.
    If you don’t have a ico file you can convert your jpg or png online with a site like this.

    Best regards,
    Mike

    April 12, 2024 at 6:38 pm #1439852
    lion73

    Mike, I tried uploading the favicon to the root and it still doesn’t work.

    April 12, 2024 at 10:32 pm #1439859
    Mike

    Hi,
    Please check that this setting is enabled on your iPhone
    Enfold_Support_5396.jpeg
    When I check your site with an iPhone on browserstack.com the favicon.ico shows, see the screenshot in the Private Content area.

    Best regards,
    Mike

    April 13, 2024 at 1:29 am #1439869
    lion73

    There are not this setting in latest ios version…

    April 13, 2024 at 1:04 pm #1439882
    Mike

    Hi,
    In my screenshot your favicon shows on a iPhone.

    Best regards,
    Mike

    April 15, 2024 at 11:56 am #1440021
    lion73

    Hi Mike, I have an iPhone and an iPad and the favicon is not visible on both. There is a problem.

    April 15, 2024 at 7:53 pm #1440052
    Guenni007

    I’m not even sure if they were ever in the url line. Apple Touch icons work well anyway. And even on my older iPhone with iOS 16.5, I can only see them when I look at the open tabs.

    If you do a Google search yourself, you’ll see that it seems not to be an Enfold problem, but a general problem.

    April 16, 2024 at 8:00 am #1440070
    lion73

    On my devices (iphone and ipad) the favicon is not visible. The problem only occurs with enfold, other sites have no problems.
    Can someone take care of this problem? Thank you.

    April 16, 2024 at 8:15 am #1440075
    Guenni007

    can you link to a page where the icons are shown, so we can have a look to the head section how the icons are linked.
    Next iPhone – what kind of device you are using and what iOS is running? – And you are talking about Safari on iOS?

    April 16, 2024 at 8:20 am #1440078
    lion73

    The favicon does not appear on any page of my site on iPhone and iPad. The iOS version is the latest on both iPhone and iPad,

    April 16, 2024 at 1:25 pm #1440108
    Yigit

    Hi,

    Favicon is displayed when you click the tabs icon. I can see the favicon on your website on both mobile and desktop Safari. I attached a screenshot in the private content field.

    If you can’t see the favicon in the tabs view, please send us a screenshot so we can better advise.

    Regards,
    Yigit

    April 16, 2024 at 9:10 pm #1440135
    Guenni007

    On my devices (iphone and ipad) the favicon is not visible. The problem only occurs with enfold, other sites have no problems.

    That is the reason why i ask for a link to a page where it is working for you. ( not your site – but the one – without enfold where you can see on your iPhone what you like to have.) then we can inspect the differences in head section.

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)
  • You must be logged in to reply to this topic.