Viewing 7 posts - 1 through 7 (of 7 total)
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  • April 10, 2024 at 6:08 pm #1439671
    oliviersia09
    Guest

    Hey,
    I cannot answer directly on:

    Since update 5.7 error JS

    My (37) licenses are more than 6 months old.
    I don’t know how to contact you for a problem following an Enfold update.
    I tried several times from 5.6.12 to 5.7.
    Every time I go back to 5.6.12 it’s ok.
    For all updates to Enfold, I systematically do this Enfold->Performance deactivated/re-activated the option to delete old CSS and JS files.
    I cleared my cache (WP-Rocket) but also deactivated the extension.
    Please see the video.
    Cordialy,

    April 11, 2024 at 8:21 am #1439702
    Ismael

    Hey oliviersia09,

    Thank you for the inquiry.

    It might be a caching issue. Please clone the site to a staging environment, update the theme to the latest version, then provide the login details in the private field so that we can check it properly.

    Best regards,
    Ismael

    April 11, 2024 at 5:01 pm #1439761
    Olivier SIA09

    Hey,
    The cache plugin is completely disabled.
    I think the problem :
    Enable – merge and compress all theme JS files.
    To remove the display error in the mansory gallery:
    Enfold > Performance > Javascript File Compression And Merging = Disable (which is not a desired option).
    I still have the same JS error, the names of the JS files are no longer the same but the display works.
    See video and link page.
    Thanks you

    April 12, 2024 at 10:32 am #1439805
    Ismael

    Hi,

    Thank you for the info.

    Did you also enable compression or minification options in the cache plugin when it’s active? This might conflict with the theme’s default compression settings. You need to disable the cache plugin’s compression settings if you want to use the theme’s.

    Best regards,
    Ismael

    April 12, 2024 at 5:34 pm #1439843
    Olivier SIA09

    Hi,
    I found the conflict: extension: WPZOOM Instagram Widget & Block (vs 2.1.14).
    When I disable this extension the JS errors in ENFOLD files disappear from the console.
    JS errors are present on all pages.
    I’ve put together a copy of the site if you want to try.
    View in private content.
    Best regards,

    April 15, 2024 at 8:21 am #1439990
    Ismael

    Hi,

    Glad to know that you’ve found the plugin that is generating the error. However, we will not be able to assist you further with the specific issue related to the plugin. It is recommended to contact the plugin author directly for further information and support. Integrating and ensuring compatibility between third-party plugins and the theme falls outside the scope of the support services we provide. For more details on our support scope, please refer to our support policy.

    Best regards,
    Ismael

    April 15, 2024 at 8:40 am #1439992
    Olivier SIA09

    Hi,
    You can close the ticket.
    Best regards,

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