Logo Not Displaying & Video Player Issue

Hey FokeOne,

Thank you for the inquiry.

Did you set the Layout > Header visibility and transparency settings to the 5th option? Please note that this option will initially hide the header and only display it on scroll. If you need the logo to display without scrolling, try to add this css code:

#top .av_header_transparency.av_alternate_logo_active .logo a > img, #top .av_header_transparency.av_alternate_logo_active .logo a > svg {
    opacity: 1;
}

Did you try muting the video? We may need to access the site in order to properly check the issue with the video element. Please provide the site URL in the private field.

Best regards,
Ismael

Hi,

Thank you for the info.

The video plays fine when we disable the iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent plugin. Please contact the plugin developers for more info about the issue.

We are not seeing the question mark above the logo. Would you mind providing a screenshot using platforms like Savvyify, Imgur or Dropbox?

1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

Best regards,
Ismael

Hi,
In Safari the question mark is a warning that the logo is insecured, it is not a https url.
I don’t see a double logo image on FireFox on my Mac, I also checked on Windows in Chrome, Firefox, & Edge and found no issues.

Best regards,
Mike