Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 5, 2024 at 9:54 am #1436348
    Leadliaison
    Guest

    We have used the ENFOLD theme in our current website and recently updated the theme version, post update we are facing some issues in the HEADER and FOOTER section, We tried to create thread regarding this issue in ENFOLD SUPPORT FORUM since our theme license has been expired we were not able to do that, We are ready to upgrade the theme license key by paying but we need to know that the ENFOLD support team will able to help us fix this specific issue which we are facing after theme update.

    March 5, 2024 at 11:55 am #1436357
    Rikard

    Hey Leadliaison,

    Your theme license is valid for life, but support is not. Please refer to this on how to extend your support period: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    If you are overriding header.php and footer.php in a child theme, then please try replacing those files with the parent theme files.

    If you should need any further help, then please include admin WordPress login details in private.

    Best regards,
    Rikard

    March 5, 2024 at 12:30 pm #1436363
    leadliaison

    Hey Rikard,

    Thanks for your quick response, Currently we only have the header.php and footer.php files in the parent theme folder and not in the child theme folder, We only have few files like functions.php, style.css and some other in child theme folder, Could you please suggest on this.

    Thanks and Regards
    Leadliaison

    March 5, 2024 at 5:13 pm #1436391
    Rikard

    Hi,

    Thanks for the update. The header and footer seems to be displaying fine on our end, could you try explaining the problem you are having a bit further?

    Best regards,
    Rikard

    March 5, 2024 at 5:28 pm #1436399
    leadliaison

    Hi Rikard,

    We have upgraded the support plan and raised a new thread speciafically addressing our issues which we are facing currently after the theme update. Here is the thread link https://kriesi.at/support/topic/facing-some-bugs-issues-after-upgrading-the-enfold-version-to-5-6-10/

    Can you help us with this issue.

    Regards
    Leadliaison

    March 6, 2024 at 7:19 am #1436444
    Ismael

    Hi,

    Thank you for the renewing your support license. Please continue in the next thread: https://kriesi.at/support/topic/facing-some-bugs-issues-after-upgrading-the-enfold-version-to-5-6-10/

    Best regards,
    Ismael

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Viewing 6 posts - 1 through 6 (of 6 total)
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