Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 26, 2024 at 6:24 pm #1435484
    ashleyknow

    Hi –
    I’ve received an e-mail from Envato about extending my current support for Enfold, which is due to expire soon, in which they say …

    “By extending support for the below item before they expire, you’ll save $11.75 off the regular support price
    Enfold – Responsive Multi-Purpose Theme
    Price will increase to $41.13 from 05 Mar 2024”

    … but if I click on the link given (https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990/support?utm_campaign=sysemail&utm_content=sysemail&utm_keyword=sysemail&utm_medium=email&utm_source=expiring_support_notification&utm_term=sysemail) this just takes me to the standard sales page, which only has the option to buy a new license for $59. How do I take advantage of the offer to extend support and save $11.75?

    Thanks – Ashley

    February 27, 2024 at 7:55 am #1435538
    Ismael

    Hey ashleyknow,

    Thank you for the inquiry.

    When did you receive the email? The link might have expired and is no longer available. The current price for support renewal is now set at $41.13, when we checked. You might want to contact Themeforest for more information about the discount.

    Best regards,
    Ismael

    February 27, 2024 at 11:38 am #1435577
    ashleyknow

    Hi Ismael –
    Thanks for the quick reply. I see what was going wrong now – you have to sign in to themeforest *before* following the link in the email, otherwise it sends you to the purchase page instead of the extend page.
    All good now – Ashley

    February 27, 2024 at 5:07 pm #1435606
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    February 27, 2024 at 5:35 pm #1435619
    ashleyknow

    Yes, can be closed now – thank you.

    February 27, 2024 at 7:08 pm #1435636
    Rikard

    Hi,

    Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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