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Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 1, 2024 at 2:10 pm #1432734
    andreas_anselm

    Hi Enfold team,

    I’ve an issue on a homepage. I’ve made some changes and in the preview all works fine but if I publish the changes some picture layers disapear. Curious, because before the layers works absolutly fine and I’ve made no changes on the layers.

    I’ve emptied the cache
    I’ve reloaded the picture
    I’ve enabled and disabled all of the plugins

    any idea or do you need acess to the backend

    February 2, 2024 at 6:50 am #1432787
    Ismael

    Hey andreas_anselm,

    Thank you for the inquiry.

    Are you using the Layer Slider element? Please provide the page in question so that we can check the issue properly. Screenshots would also be helpful.

    Best regards,
    Ismael

    February 2, 2024 at 10:51 am #1432807
    andreas_anselm

    Hi Ismael,

    thank you for the quick reply.

    In the private content you’ll find the login data. Instead of screenshots I’ve added a downloadlink to a short screenmovie that shows you the issue likely better.
    best regards,
    Andreas

    February 3, 2024 at 9:13 pm #1432898
    Mike

    Hi,
    Thanks for the video and the link to your site. Your plugin Autoptimize was causing the error, I disabled it and now your “2.0” image shows:
    Enfold_Support_4618.jpeg
    please clear your browser cache and check.

    Best regards,
    Mike

    February 5, 2024 at 12:05 pm #1432997
    andreas_anselm

    Hi Mike,
    perfect!!!
    Thank u for your quick response.

    And as I see now in the Enfold-settings the recommendation is to use WP Super Cache as chaching plugin. In former times the recommendation was Autoptimize. So I use Autoptimize in most of my Enfold based customer pages, should I better change this now everywhere?

    best regards
    Andreas

    February 5, 2024 at 6:45 pm #1433024
    Mike

    Hi,
    Glad that this helped, in some cases Autoptimize works ok, if your client is not having trouble then go ahead and use it, but if you notice trouble in the future try disabling Autoptimize first.
    Unless there is anything else we can assist with on this issue, shall we close this thread then?

    Best regards,
    Mike

    February 6, 2024 at 11:42 am #1433219
    andreas_anselm

    Hi ho,
    great, I’ll do so ;-)
    thank you for the information
    bye
    Andreas

    February 6, 2024 at 12:02 pm #1433265
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘after changes effects/pictures only appear in preview’ is closed to new replies.