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I am writing to inform you of critical issues encountered on our WordPress site, requiring immediate attention from your end.
Currently, access to the WordPress dashboard is blocked due to a critical error that consistently appears. This situation hampers our ability to effectively manage the site and address the encountered issues.
Prior to the emergence of this error, we have identified several other problems, including:
Incorrect browser interpretation of the “FAQ” or “Legal Notices” pages as the homepage, despite correct parameter settings.
Anomalies in the behavior of menu items observed during scrolling and hovering, negatively impacting user experience.
Malfunctions in publishing and accessing articles, thereby compromising content dissemination.
These issues are particularly concerning given the stage of the project’s launch, as they severely impede our client’s communication.We seek your expertise in resolving these technical difficulties, as you are our only recourse in this situation. We are willing to provide any additional information required and actively collaborate with you to find a swift and effective solution.
Thank you for your attention, and we remain available for any clarification or further assistance.
Hey Keasyconciergerie,
Thank you for the inquiry.
Would you mind opening separate threads for each issue, and provide screenshots? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Regarding the menu flickering issue, please make sure to apply the ID attribute for the anchors (home, apropose) to the color section, grid row, or any fullwidth elements, instead of elements within the section.
Best regards,
IsmaelHello
when a wan to modifiate pages, this critical error message appear.
so I can ad any ID to my Items menu.
thanks for your help.Hi,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please share server error logs with us in private.
Best regards,
RikardHi,
Thanks for that. I’m not sure where to go in order to access the backend of your site though, please give us instructions or actual login details for the WordPress site.
Best regards,
RikardHi, once you’re logged in, you need to go to the “website” tab and then press the “manage” button, then you’ll have access to the “file manager”. Please, I don’t know what to do, this site needs some quick changes and I still can’t access the page modification.
Hi,
Thanks for that. You need to increase the memory allocated to PHP on your installation, please refer to this: https://developer.wordpress.org/apis/wp-config-php/#increasing-memory-allocated-to-php, or reach out to your hosting provider for further help.
Best regards,
RikardHi I contacted my web host regarding the issues I’m encountering with the Enfold theme. It seems that the Layer Slider plugin is causing trouble. My website is broken: the menu is unresponsive, the blocks are completely misaligned – it’s a disaster. Please help me.”
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