Viewing 20 posts - 1 through 20 (of 20 total)
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  • January 31, 2024 at 12:48 am #1432553
    G4Design

    Hello

    Our company has several of our client websites that are built using Enfold. At least a couple dozen or so. In the last two days, we are finding that several of them are having issues with the page builder and editing. Not every page, but the home page and other pages, the builder just spins and never loads. I have activated the developer logging in the theme settings and I am not finding any reason for this to happen. Although a couple of the sites are using code blocks and have code added, most do not and we have verified the code is fine.

    We have updated the theme, and WordPress, tested deactivating plugins, etc. but the issue persists. Not sure what to do at this point and it’s frustrating as it’s affecting many websites all of a sudden.

    Wondering if other users are having the same issues being reported or if enough have come across your table to know what the root cause for it is. Please advise.

    January 31, 2024 at 11:12 am #1432587
    Rikard

    Hey G4Design,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 31, 2024 at 6:55 pm #1432643
    G4Design

    Ok, thank you. The credentials are listed.

    February 1, 2024 at 7:26 am #1432671
    Ismael

    Hi,

    Thank you for the inquiry.

    Although a couple of the sites are using code blocks and have code added, most do not and we have verified the code is fine.

    What kind of script or code did you add in the Code Block element? Please note that iframes, scripts or any input tags could break the layout of the builder, so it’s best to avoid adding them directly to the builder. If you really need the script, make sure to enqueue the script properly or create a custom shortcode for it.

    // https://codex.wordpress.org/Shortcode_API

    To properly enqueue scripts, please check the link below.

    // https://developer.wordpress.org/reference/functions/wp_enqueue_script/

    Best regards,
    Ismael

    February 2, 2024 at 5:48 pm #1432849
    G4Design

    Hi

    If you read my initial entry you will see that we have several sites with this issue happening. Most of those site do not have any scripts added to those pages aside from standard google analytics which is in the header.php file. These sites were all working fine for many months until just recently. We have not added anything to the pages in that time. I believe the issue started after recent updates to WP, your theme, etc. but not certain. Using the Layout Builder debug mode I have copied all the code from the home page of the site i already provided access to so you can see it for yourself. I am not seeing anything in the code that would cause this issue. Additionally the code is on random pages and not every page.

    February 4, 2024 at 12:33 am #1432904
    Mike

    Hi,
    Thank you for your patience and the link to your site, I notice in your WordPress ▸ Dashboard ▸ Tools ▸ Site Health ▸ Info ▸ Server that your PHP max input variables is set to 4000, please try changing to 10000
    Also try setting your Max input time to 120 and your PHP memory limit to 768M
    Perhaps uping your WordPress Constants WP_MEMORY_LIMIT to 64M and changing your Database Max connections from 300 to 1000 will also help. These are the settings that I see are different between your site and my test site.
    When I checked your homepage I saw the error: admin-ajax.php 403 (Forbidden) this can be caused by many issues, such as if mod_security is enabled on the server, try asking your webhost if it is, and to disable it as a test. It could also be caused by incorrect file permissions or a Corrupt .htaccess file. Please see this article for common fixes.

    Best regards,
    Mike

    February 4, 2024 at 1:24 am #1432909
    G4Design

    Thank for the reply. We have been testing all of the sites that are being affected with this issue, including these suggestions. Changing these settings are usually the first thing we do, but I tried again just in case and no luck. This issue has happened before on different sites, but I can’t recall exactly what we did to fix it. This issue seems unusual as its happening to several sites that use Enfold, but not all of them. I feel like we have tried just about everything we can think of, even going back to old version of WP and Enfold.

    February 4, 2024 at 2:10 pm #1432925
    Mike

    Hi,
    If you are still getting the admin-ajax.php 403 (Forbidden) then try the common fixes, and if that doesn’t help then check with your webhost if they can see a cause in your error logs.
    I see now your custom login url is a 404 as well as the standard WP login url, and it makes me think that perhaps this customization is breaking how the backend admin-ajax.php is being called or loaded. Try disabling this customization. Perhaps the key is in what is different with this install and the others that don’t have an issue, are that all on the same server, same plugins and customization, etc. There is probably something small and different that is causing this.

    Best regards,
    Mike

    February 4, 2024 at 6:38 pm #1432936
    G4Design

    Hi Mike

    I am pretty sure the issue with the custom login plugin was because I was messing with the htaccess file. Its working again.
    I did test disabling the mod security and that did not work. below is the error log if you can see anything there that stands out. I notice the ini_set errors and thought that was odd. and the fatal error for allowed memory, but that could be from my testing. The ini_set error is listed in the other sites too.

    Stack trace:
    #0 /home/summitenvcon/public_html/wp-load.php(50): require_once()
    #1 /home/summitenvcon/public_html/wp-blog-header.php(13): require_once(‘/home/summitenv…’)
    #2 /home/summitenvcon/public_html/index.php(17): require(‘/home/summitenv…’)
    #3 {main}
    thrown in /home/summitenvcon/public_html/wp-config.php on line 3
    [01-Feb-2024 08:04:51 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [01-Feb-2024 10:23:38 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [01-Feb-2024 13:50:23 UTC] PHP Warning: Use of undefined constant ABSPATH – assumed ‘ABSPATH’ (this will throw an Error in a future version of PHP) in /home/summitenvcon/public_html/wp-settings.php on line 33
    [01-Feb-2024 13:50:23 UTC] PHP Warning: require(ABSPATHwp-includes/version.php): failed to open stream: No such file or directory in /home/summitenvcon/public_html/wp-settings.php on line 33
    [01-Feb-2024 13:50:23 UTC] PHP Fatal error: require(): Failed opening required ‘ABSPATHwp-includes/version.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home/summitenvcon/public_html/wp-settings.php on line 33
    [01-Feb-2024 13:50:24 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [01-Feb-2024 13:50:28 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [01-Feb-2024 20:05:56 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [02-Feb-2024 05:08:15 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [02-Feb-2024 05:08:17 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [02-Feb-2024 11:16:50 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [02-Feb-2024 11:16:51 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [02-Feb-2024 11:16:51 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [02-Feb-2024 13:38:19 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [02-Feb-2024 16:41:25 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [02-Feb-2024 19:12:01 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [02-Feb-2024 21:23:00 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [02-Feb-2024 21:46:25 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [02-Feb-2024 23:22:07 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 00:09:53 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 07:29:39 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 12:52:00 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 14:29:40 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 14:45:11 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 16:52:49 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 22:54:12 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 22:54:52 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 22:54:53 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 22:54:54 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 22:54:55 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 22:55:00 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 23:54:11 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 23:54:59 UTC] Cron reschedule event error for hook: action_scheduler_run_queue, Error code: invalid_schedule, Error message: Event schedule does not exist., Data: {“schedule”:”every_minute”,”args”:[“WP Cron”],”interval”:60}
    [03-Feb-2024 23:55:28 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 23:55:28 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 23:55:34 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 23:55:34 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 23:55:34 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [03-Feb-2024 23:55:34 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 00:02:51 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:02:51 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 20480 bytes) in /home/summitenvcon/public_html/wp-content/plugins/wordfence/lib/wfUtils.php on line 762
    [04-Feb-2024 00:03:18 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:03:18 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-name.php on line 500
    [04-Feb-2024 00:03:19 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:03:19 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 32768 bytes) in /home/summitenvcon/public_html/wp-content/wflogs/rules.php on line 1595
    [04-Feb-2024 00:03:20 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:03:20 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 151552 bytes) in /home/summitenvcon/public_html/wp-content/plugins/wordpress-seo/vendor/composer/autoload_real.php on line 33
    [04-Feb-2024 00:03:21 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:03:22 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 20480 bytes) in /home/summitenvcon/public_html/wp-content/plugins/wordfence/lib/wfUtils.php on line 762
    [04-Feb-2024 00:03:23 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:03:23 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 114688 bytes) in /home/summitenvcon/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-template-builder.php on line 682
    [04-Feb-2024 00:03:25 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:03:25 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 65536 bytes) in /home/summitenvcon/public_html/wp-content/plugins/wordpress-seo/src/services/indexables/indexable-version-manager.php on line 25
    [04-Feb-2024 00:03:28 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:03:28 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 20480 bytes) in /home/summitenvcon/public_html/wp-content/themes/enfold/framework/php/function-set-avia-frontend.php on line 116
    [04-Feb-2024 00:03:30 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:03:30 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:03:30 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 32768 bytes) in /home/summitenvcon/public_html/wp-content/plugins/wordpress-seo/src/helpers/schema/language-helper.php on line 1
    [04-Feb-2024 00:03:30 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-number.php on line 24
    [04-Feb-2024 00:03:32 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:03:32 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 32768 bytes) in /home/summitenvcon/public_html/wp-content/wflogs/rules.php on line 1595
    [04-Feb-2024 00:03:33 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:03:34 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 151552 bytes) in /home/summitenvcon/public_html/wp-content/plugins/wordpress-seo/vendor/composer/autoload_real.php on line 33
    [04-Feb-2024 00:04:14 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:04:14 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-number.php on line 225
    [04-Feb-2024 00:04:20 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:04:20 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-name.php on line 498
    [04-Feb-2024 00:04:22 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:04:23 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 32768 bytes) in /home/summitenvcon/public_html/wp-content/wflogs/rules.php on line 1595
    [04-Feb-2024 00:04:23 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:04:23 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:04:24 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:04:24 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 151552 bytes) in /home/summitenvcon/public_html/wp-content/plugins/wordpress-seo/vendor/composer/autoload_real.php on line 33
    [04-Feb-2024 00:04:24 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-name.php on line 493
    [04-Feb-2024 00:04:24 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:04:24 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 32768 bytes) in /home/summitenvcon/public_html/wp-content/wflogs/rules.php on line 1595
    [04-Feb-2024 00:04:25 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:04:25 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:04:25 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 20480 bytes) in /home/summitenvcon/public_html/wp-content/plugins/wordfence/lib/wfUtils.php on line 334
    [04-Feb-2024 00:04:25 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 151552 bytes) in /home/summitenvcon/public_html/wp-content/plugins/wordpress-seo/vendor/composer/autoload_real.php on line 33
    [04-Feb-2024 00:04:26 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:04:26 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 20480 bytes) in /home/summitenvcon/public_html/wp-content/plugins/wordfence/lib/wfUtils.php on line 334
    [04-Feb-2024 00:05:30 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:05:30 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/common.php on line 502
    [04-Feb-2024 00:05:59 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:05:59 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-name.php on line 493
    [04-Feb-2024 00:06:12 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:06:12 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-name.php on line 500
    [04-Feb-2024 00:07:22 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:07:22 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-name.php on line 493
    [04-Feb-2024 00:07:23 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:07:23 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:07:23 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:07:23 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 32768 bytes) in /home/summitenvcon/public_html/wp-content/wflogs/rules.php on line 1595
    [04-Feb-2024 00:07:23 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:07:24 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 151552 bytes) in /home/summitenvcon/public_html/wp-content/plugins/wordpress-seo/vendor/composer/autoload_real.php on line 33
    [04-Feb-2024 00:07:37 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:07:37 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-number.php on line 75
    [04-Feb-2024 00:08:14 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:08:14 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-name.php on line 498
    [04-Feb-2024 00:08:20 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:08:20 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-name.php on line 498
    [04-Feb-2024 00:10:10 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:10:10 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-number.php on line 199
    [04-Feb-2024 00:10:40 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:10:41 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-number.php on line 119
    [04-Feb-2024 00:11:04 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:11:05 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-name.php on line 546
    [04-Feb-2024 00:11:50 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:11:50 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-name.php on line 500
    [04-Feb-2024 00:12:11 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:12:11 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/themes/enfold/framework/php/widgets/widget-classes/class-avia-combo.php on line 103
    [04-Feb-2024 00:12:15 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:12:15 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/themes/enfold/framework/php/widgets/widget-classes/class-avia-combo.php on line 134
    [04-Feb-2024 00:14:38 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:14:38 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-name.php on line 493
    [04-Feb-2024 00:14:39 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:14:39 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/default-constants.php on line 69
    [04-Feb-2024 00:14:39 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 32768 bytes) in /home/summitenvcon/public_html/wp-content/wflogs/rules.php on line 1595
    [04-Feb-2024 00:14:39 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) in /home/summitenvcon/public_html/wp-content/plugins/gravityforms/includes/fields/class-gf-field-name.php on line 493
    [04-Feb-2024 10:14:41 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:14:42 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:14:43 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:14:44 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:14:44 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:14:45 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:14:45 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:14:46 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:14:48 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:14:51 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:14:55 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:15:00 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:15:04 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:15:09 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:15:15 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:15:19 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:15:30 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 10:15:30 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on line 605
    [04-Feb-2024 14:37:26 UTC] PHP Warning: ini_set() has been disabled for security reasons in /home/summitenvcon/public_html/wp-includes/load.php on

    February 4, 2024 at 8:19 pm #1432942
    Mike

    Hi,
    Glad to hear that you have sorted this out, I don’t see anything specific that stands out in the log the you posted.
    What is the name of the custom login plugin that you were using?

    Best regards,
    Mike

    February 4, 2024 at 8:26 pm #1432943
    G4Design

    Hey Mike

    The plugin is called WPS Hide Login. The login page is the only thing fixed. the issue with the page builder not working on several pages still exists unfortunately. Not sure what to do. I did share this with the server host so I will hopefully see what they say soon.

    February 4, 2024 at 8:51 pm #1432945
    Mike

    Hi,
    Oh, I misunderstood, I thought that you were saying that the plugin was causing the admin-ajax.php 403 (Forbidden) error. Perhaps disabling it along with your other plugins would be a good test. I note in your log above there are a few errors for the gravityforms plugin as it has exhausted the memory size
    It also looks like you downgraded your PHP to v7.3.33, I thought before you were using v7.4?
    Perhaps your plugins require v8, have you tried that?

    Best regards,
    Mike

    February 4, 2024 at 8:58 pm #1432946
    G4Design

    Yes, the plugin was just referring to your comment about the login pages and why that was. Yes, the first thing we tested was deactivating plugins charging different theme versions, WordPress nd of course php levels. We have a lot of experience with these types of issues. The reason we are reaching out to you guys is because it seems to only be your page builders that are effected. We have 2 servers with 100 accounts on each one and the issue seems specific to the websites with your theme. I was hoping you would have some inside knowledge or insight that could help us figure it out as all the other testing we typically go through hasnot worked.

    February 4, 2024 at 11:22 pm #1432951
    Mike

    Hi,
    Thanks for the feedback, but unfortunately we don’t have any inside knowledge about your issue, typically the steps above like database connections & memory solve this.
    It’s odd that your site is giving an exhausted memory size error for your gravityforms plugin, I can only recommend trying to find the cause for your error on the admin-ajax.php

    Best regards,
    Mike

    February 7, 2024 at 11:41 pm #1433610
    G4Design

    Hey Mike

    I have some interesting information regarding this issue and want to see if you have any ideas as to a big fix. I have discovered what is breaking the page builder in the admin on specific pages; it’s the colon character(:). I was testing rebuilding some pages and as I was adding content, I Color Section with that content would no longer be editable. and when saving the page the spinning would happen again. So I pretty knew at that point it was something in the content and likely a special character. i tested removing all of them and adding back one by one and was able to narrow it down to the colon.

    The only this is, even though I know that is the issue, I don’t know what would be the cause. I have tested other sites on this same server and it is only happening to Enfold sites that use this special character. Wondering if you guys might have any clues as to what the root cause could be.

    February 8, 2024 at 12:53 pm #1433680
    Mike

    Hi,
    I was not able to reproduce this on my test site, try copying the page shortcode and sving to a plain text file and upload to DropBox or such so we can try to reproduce on your site.
    To copy the page shortcode Enable the Avia Layout Builder Debugger
    If you are using HTML code in title elements this could break your site if you make an error and have unclosed tags, but in this case you should see the warning in the backend:
    Enfold_Support_4295.jpeg

    Best regards,
    Mike

    February 8, 2024 at 6:39 pm #1433723
    G4Design

    OK, the Dropbox link is in the private content. We have no html in the title.

    To make sure you are clear on my testing. If I just copy all of the shortcode and add it to a new page and remove the colon, it does not fix the page. I have to rebuild the content section at a time and its when i get to that section if I leave the colons out, it works, but if I keep using it, the page breaks the same way. But simply copying the shortcode to a new page and removing the colon, doesn’t fix the issue. I am not sure if that’s due to caching or something else.

    February 9, 2024 at 12:45 pm #1433808
    Mike

    Hi,
    Thanks for sharing the page shortcode, but this is not causing an error on my site. I see the colon in the special heading and would not expect this to cause an issue.
    When you check the Enfold Shortcode Parser field below the debugger do you see any errors? On my site I see none.
    Enfold_Support_4649.jpeg
    This doesn’t seem to point to the theme causing the 403 (Forbidden) error on admin-ajax.php, I know that you already tried deactivating all of your plugins and adjusting your server database connections & memory settings to match what my test site is using without success, did you ever find out if mod_security is enabled on the server and tried disabling it?
    I’m not sure what could ba causing this, what web host are you using?

    Best regards,
    Mike

    February 9, 2024 at 6:31 pm #1433856
    G4Design

    Its says “no errors..” as well.

    Mod_Security is activated, but we tested deactivating it and that didn’t change anything.

    Yesterday I ended up rebuilding each page that was effected and tested along the way and it was the same weird issue for each page in that once I omitted the colon, the builder displayed properly in the admin. What’s even weirder is that there is one page that has colons, that is not effected at all. I can edit it without trouble. I can’t see any differences in the pages, so not sure how that happens. Its so odd and frustrating.

    I am not even seeing that error that you mention in the error logs. I provided a copy of the logs below. They stop as of the 6th

    We also activated the ini_set a couple days a go and that seemed to stop that error in the logs.
    .

    February 10, 2024 at 2:00 pm #1433906
    Mike

    Hi,
    This is strange, I don’t know what could be causing this, but we are not able to reproduce it so it seems to point to something locally.
    Your PHP warnings seem to be point to your wordpress-seo plugin, see the last line in what you posted above:
    thrown in /public_html/wp-content/plugins/wordpress-seo/inc/options/class-wpseo-option-titles.php on line 313
    But you say that disability the plugin doesn’t help and enabling the plugin on my site doesn’t cause the error.
    The 403 (Forbidden) error on admin-ajax.php error that I saw was in the browser console log.
    I’m not sure how we can help you with this since it seems to be a local issue, if not using the colon solves it for you, then perhaps that is the way to go?

    Best regards,
    Mike

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