Tagged: 

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • January 30, 2024 at 9:19 pm #1432547
    welswebmaster

    Hello team,
    Our font icon libraries, although in the media library (ala 2014 file dates) are suddenly no longer appearing on the website nor in the chooser for example the flipbox icons or the icon box. Only the core Enfold install icons are present, not those we’ve uploaded long ago. Our site is enormous ao if needing to manually insert again this will be a huge undertaking.

    I’m currently at Enfold version 5.6.9. (havn’t had a chance to update lately). Do I dare move on that now or wait for a solution?

    Thanks for your help.

    January 30, 2024 at 9:32 pm #1432548
    welswebmaster
    This reply has been marked as private.
    January 31, 2024 at 8:40 am #1432568
    Ismael

    Hi,

    Thank you for the inquiry.

    Our font icon libraries, although in the media library

    The font sets in the Iconfont Manager should not be removed during an update. Have you tried selecting the font set again from Media > Library? Please make sure to create a site backup or restore point before doing so.

    Best regards,
    Ismael

    January 31, 2024 at 1:34 pm #1432607
    welswebmaster

    Thanks, Ismael for your response.
    1 – The font icons were never deleted prior to updates. They just disappeared. I’ve been a long loyal customer and know the routines for updates. Highly unusual occurrence.
    2 – I reattached them. All good. Updated now too. Everything looks great.

    Thanks for your help!

    January 31, 2024 at 6:20 pm #1432636
    Rikard

    Hi,

    Great, I’m glad Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    March 13, 2024 at 4:15 am #1437110
    liuxuewu

    Hi, I encountered the same issue. My website crashed, and I restored it to a previous backup, but the icons suddenly disappeared. I want to know how to reload these icons

    March 13, 2024 at 11:43 am #1437128
    Rikard

    Hi liuxuewu,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.