Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • January 28, 2024 at 3:06 pm #1432266
    Skytaya2727

    Hi,
    I want to install one of demo import, but it keeps saying this error.
    “Download of files for demo Enfold 2017 didn’t work!
    You might want to try reloading the page and then try again”

    and, I was deleted wordpress, and keep re-installed this theme.
    why I can’t download this?
    Please help me.

    January 28, 2024 at 6:03 pm #1432283
    Rikard

    Hey Erin,

    Thanks for the login details, I think you forgot to include a link to your site though?

    Best regards,
    Rikard

    January 28, 2024 at 10:40 pm #1432313
    Skytaya2727
    This reply has been marked as private.
    January 28, 2024 at 10:52 pm #1432314
    Mike

    Hi,
    Thanks for the login, please ask your webhost to enable PHP ZipArchive Extension, this is disabled on your server.

    Best regards,
    Mike

    January 29, 2024 at 12:54 pm #1432381
    Skytaya2727
    This reply has been marked as private.
    January 29, 2024 at 3:03 pm #1432391
    Rikard

    Hi,

    Thanks for the update. We can’t do that for you unfortunately, it would be beyond the scope of our support.

    Best regards,
    Rikard

    February 17, 2024 at 6:43 am #1434551
    Skytaya2727
    This reply has been marked as private.
    February 17, 2024 at 11:50 am #1434566
    Rikard

    Hi,

    Thanks for that. Please install a valid SSL certificate for you site, then change your site URL and location to https on the page in private.

    Best regards,
    Rikard

    February 17, 2024 at 6:11 pm #1434593
    Skytaya2727
    This reply has been marked as private.
    February 17, 2024 at 6:26 pm #1434594
    Mike

    Hi,
    Please note the PHP error on your dashboard:
    Enfold_Support_4727.jpeg
    also please update these server setting:
    PHP max input variables = 10000
    PHP time limit = 300
    Typically a basic SSL is free, see this post, or this GoDaddy documentation.
    I don’t think that you need SSL to install the demo, but many web browsers will not load your page without one and Google will not list your page, a SSL is needed for a modern website and most webhosts offer the free Lets Encrypt SSL

    Best regards,
    Mike

    February 17, 2024 at 8:06 pm #1434612
    Skytaya2727
    This reply has been marked as private.
    February 17, 2024 at 8:39 pm #1434616
    Rikard

    Hi,

    Your site is still missing an SSL certificate, please try setting that up first of all and change the site URL and location on the page I linked to earlier. If that should not work, then please reach out to your hosting provider and ask why importing a demo is causing a 500 internal server error on the file in private.

    Best regards,
    Rikard

    February 19, 2024 at 6:25 pm #1434799
    designguy2006
    This reply has been marked as private.
    February 20, 2024 at 5:03 am #1434840
    Ismael

    Hi,


    @designguy2006    : Do you encounter any errors during the demo import process? We tried to log in to the site using the provided credentials, but they seem to be invalid. Please open a new thread and provide a valid admin account so that we can thoroughly inspect the site. You can create a new thread here: https://kriesi.at/support/forum/enfold/#new-post

    Best regards,
    Ismael

    February 20, 2024 at 5:25 am #1434844
    Skytaya2727
    This reply has been marked as private.
    February 20, 2024 at 5:52 am #1434849
    Ismael

    Hi,


    @Skytaya2727    : Glad to know! Please feel free to open another thread if you have more questions about the theme. Have a nice day!

    Best regards,
    Ismael

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