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It keeps spinning; no elements are loading; we are using Enfold v5.6.9 and WP6.4.2.
We’ve tried troubleshooting quite a few different ways, but we’re still having no luck. I manually removed the shortcode, and somehow, the code reappeared. I suspect there is also a bug adding media elements, i.e., Fullwidth Easy Slider.
The debug mode isn’t working. Unable to remove iframe on the home page.
Please read all the troubleshooting details from Yigit and my comments here from the user name trajanstudio: https://themeforest.net/comments/30334041
Hi,
I tried to install the Code Snippets ( https://wordpress.org/plugins/code-snippets/ ) plugin to manually enable the debugging mode but I received the “Missing the temporary folder” error. It looks like the issue is related to your server and this is why you cannot upload media files.
Please try adding the following to the wp-config.php file via FTP and create a writable folder called /temp/ inside the /wp-content/ folder and check if that fixes the media upload issue:
define('WP_TEMP_DIR', dirname(__FILE__) . '/wp-content/temp/');Did you recently changed your PHP version? If you did, does switching it back to that version fix the issue?
Please also send us the FTP logins so we can enable the debugging mode via FTP.
Best regards,
YigitHi,
Thank you for the update.
Glad to know that the Advance Layout Builder is now loading correctly. It’s possible that some plugins installed on your site aren’t compatible with the latest PHP version, leading to errors that also affect the builder. There’s no need to add the code to the wp-config.php file.
Best regards,
Ismael
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