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  • January 17, 2024 at 12:05 pm #1430812
    Laura Wassertheurer – DiniTech GmbH
    Guest

    Hello,
    we have enfold child theme active on our website. Our license key seems to be active and is validated on the website, but for some reason it says it’s not valid here, when I try to enter it to get permission to post in the support forum. I have an urgent question for the support forum but am not able to ask my question because the licence key won’t validate. Please help.

    Thank you,
    Laura Wassertheurer

    January 17, 2024 at 12:23 pm #1431271
    Yigit

    Hey Laura,

    The code you have on your website is a Personal Token. To register to our support forum, you’d need to enter your Purchase Code.

    You can go to the Downloads page ( https://themeforest.net/downloads ), click the Download button, and select the License Certificate option to find your Purchase Code:

    After registering to our support forum ( https://kriesi.at/support/register/ ), you can start new threads under Enfold sub forum ( https://kriesi.at/support/forum/enfold#new-post ).

    Best regards,
    Yigit

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