-
Posts
-
Hi i bought your enfold theme in 2017 but for the life of me i cant figure out how to contact support on this again, i just paid for an extra 6 months of support just now too through theme forest and all their tutorials lead me no where on how to contact the authore or any support, please help. all i need is after woocommerce update the small cart icon on top of the site is now not showing the number of items in cart and not showing the drop down of items in cart when hovered over, but i do see this properly working in the wp back end theme editor page..
Hi,
You can go to https://kriesi.at/support/forum/enfold/#new-post and revalidate your existing purchase code to start new threads.
Please try deactivating all active plugins and check if that fixes the issue. Please also make sure that you are using the latest version of Enfold: https://kriesi.at/documentation/enfold/theme-update/.
Best regards,
YigitHi,
thank you i just posted the issue :)
Did you create a new thread? Please provide the thread URL in the private field.
Best regards,
Ismaelhello yes, and i just provided it in the private field, , i got no responses on it in the forum its been posted for 15 hours. im told i need to update the theme but the theme was customized so i dont think i can simply update it? please let me know
Hi,
We replied here: https://kriesi.at/support/topic/custom-enfold-theme-worked-for-7-years-issue-after-woocommerce-and-wp-update/#post-1431443
Best regards,
Ismael
- The topic ‘i bought your product, how do i speak to support, i cant figure this out’ is closed to new replies.