Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #1428533

    When on mobile view, the headlines are all very small and the formatting is wrong. I circled a couple things that are really wrong on Mobile view, but look fine on Desktop view. Can you help me figure out how to fix this??
    THANKS

    #1428538

    On the Home page, the right side “NEW PATIENT OFFERS” is really formatted bad on Mobile view and looks a lot different than Desktop view. Let me know how to fix this. thanks!

    #1428576

    Hi,

    Thanks for the login details. The screenshot you posted is not publicly accessible, please change its status or upload it to a different service like Imgur or Snipboard for example.

    Best regards,
    Rikard

    #1428626

    sorry about that. here is the link again

    #1428627

    And this pdf shows the home page New Patient Offers on desktop view and Mobile view. Can we get these to be the same?

    #1428641

    Hi,

    Thank you for the screenshot.

    The heading seems to be resizing correctly on our end, but if you still want to adjust it, you can try this css code.

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      #top #wrap_all .av-special-heading.av-1kii6-20aefa4b8a1e86b824c2b08956737de9 .av-special-heading-tag, #top #wrap_all .av-special-heading.av-3yvx2-b3a74335a955a8c783977b3748088567 .av-special-heading-tag, #top #wrap_all .av-special-heading.av-12jlsm-3c4c1638e4edbfc505398e6c922fa44b .av-special-heading-tag, #top #wrap_all .av-special-heading.av-118a8u-b260f37eef566a9c2d56de7e85194bae .av-special-heading-tag {
        font-size: 1.2em;
      }
    }
    

    Best regards,
    Ismael

    #1428685

    You are seeing it correctly? I’ve tried all mobile browsers and phone and none look right.

    That last pdf I sent shows the home page “New Patient Offers” on desktop view and Mobile view. They are different and there is no background image or frame.

    That code didn’t work either. Could this be a problem with some of my other code?

    #1428715

    Hi,

    Thank you for the update.

    This is how the site looks on our end.

    Screenshot: https://1drv.ms/f/s!AjjTfXSRbKTvgs1ufnjVlXViDcnFwQ?e=ez75zV

    As you can see, the “New Patient Offers” section has a background and border. Please try checking the site in incognito mode or perform a hard refresh.

    Best regards,
    Ismael

    #1428768

    I just don’t get it. I’ve tried incognito, restart and I still get different looks. Attached is what I see on desktop in Incognito mode. How is this and why does it keep doing this? https://1drv.ms/f/s!Atqg7SALbc65gj4AZLh7W8aPia9W?e=wsFVLL

    #1428780

    Hi,
    When I checked your site the blue background color for the “COSMETIC, FAMILY & SPECIALTY DENTISTRY” section and the background image and font size for the “New Patient Offers” only show when I’m logged in. This is due to your caching plugin, WP Rocket, note that the cache settings shows the cache for mobile devices and logged out users:
    Enfold_Support_4204.jpeg
    So your WP Rocket cache needs to be cleared. I did this and checked your site again logged out and incognito and now your sections show correctly.
    I checked with Windows in Chrome, Firefox, & Edge and it is showing correctly now, Please note that testing Safari can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.
    If you find that after making edits to your site you see this issue a again, I recommend disabling your caching plugin until you are done creating your site, often caching causes issues while people are creating the sites, your caching should be activated only after your site is done so you don’t need to fight with it.

    Best regards,
    Mike

    #1428919

    Thank you!!!!

    #1428930

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 12 posts - 1 through 12 (of 12 total)
  • The topic ‘Text size and formatting is wrong on Mobile view’ is closed to new replies.