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  • November 15, 2023 at 11:06 pm #1425713
    guillaumemichnik

    Hello,

    I purchased and installed your Enfold theme today and am trying to import the ‘Health’ demo. Unfortunately, while using WordPress, I encounter this error:

    Error accessing file for download:
    cURL error 28: Connection timed out after 10001 milliseconds

    I tried setting a higher limit in my wp-config.php:

    define(‘WP_MEMORY_LIMIT’, ‘256M’);

    But it still doesn’t work.

    So, I tried to do it manually following your documentation:

    I added the following in the functions.php of my child theme:
    add_theme_support( ‘avia_demo_store_downloaded_files’ );
    Then, I downloaded the demo zip file from GitHub and extracted it to ‘/www/wp-content/uploads/avia_demo_files/health/’
    But I still can’t get the demo to work.

    Can you please help me?

    November 16, 2023 at 6:39 am #1425732
    Nikko

    Hi guillaumemichnik,

    Sure, can you give us temporary admin access to your website as well as FTP access?
    Just post the credentials in private content.

    Best regards,
    Nikko

    November 16, 2023 at 12:33 pm #1425749
    guillaumemichnik

    Thanks you !

    There is the access in private content.

    November 17, 2023 at 5:30 am #1425794
    Nikko

    Hi guillaumemichnik,

    Thanks for giving us admin access and FTP.
    We have imported the Health Demo for you.
    Please review your website.

    Ps. Sometimes the site returns error 500 which seems that there maybe some server issues.

    Best regards,
    Nikko

    November 17, 2023 at 12:50 pm #1425831
    guillaumemichnik

    Hi Nikko,

    That’s great! Thank you so much for your help.

    I have contacted the website’s hosting service in parallel and they tell me:

    ‘You are encountering a curl error 28 because the issued request could not establish correctly. To diagnose this issue, I invite you to approach the destination server to ensure that there is no blocking of the IP address concerning the exit gateway of your hosting.’

    Do you think this could be related?

    Thanks in advance for your response.

    November 17, 2023 at 4:22 pm #1425845
    Nikko

    Hi guillaumemichnik,

    You’re welcome :)

    As for ‘You are encountering a curl error 28 because the issued request could not establish correctly. To diagnose this issue, I invite you to approach the destination server to ensure that there is no blocking of the IP address concerning the exit gateway of your hosting.’, that is indeed possible that the connection between our server and your server have some issues, that’s why we have a workaround of importing demo which is the one you tried however since the importing of the demo is done and moving forward, the error 500 is not related to it, which you may encounter from time to time is not related to connectivity between two servers.

    Best regards,
    Nikko

    November 17, 2023 at 6:18 pm #1425867
    guillaumemichnik

    Ok, that works.

    I’ve done some tests and everything seems to be running well :)

    Thanks again

    November 18, 2023 at 5:46 am #1425882
    Nikko

    Hi guillaumemichnik,

    You’re welcome :)
    Thanks again for using Enfold and have a great day!

    Best regards,
    Nikko

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