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I already tried this solution (https://kriesi.at/support/topic/ultimate-member-plugin-doesnt-work/), but I can´t find the code where update the file since the code has changed.
Could you please provde help?Jquery migrate helper-Plugin also did not help.
Thank you for your help.
Hi p3nmarketing,
Thanks for giving us login credentials, however, after logging in, the dashboard is not accessible and keeps redirecting to the homepage, please check.
Best regards,
NikkoLogin credentials has been for sign in of a user for testing if profile details are possible to update. However I added admin login in private section.
Hi p3nmarketing,
Thanks for giving us admin access.
I have checked the page with the form shortcode (link in private content) and it seems the forms are the same in the frontend and backend, can you tell us more specifically what the issue is?Best regards,
NikkoWhen I want to update my data (Page “Meine Daten” see link in private content) nothing happens when I add a new adress e. g. and click on “Profil aktualisieren” (= update prodile). So data inserted into the form does not save. You can try that with a “test user account” (without admin rights) given in the private section of my first entry.
Thank you for your help.
You have to be logged in wirh the test user account (in private section) in order to get that page loading, because the URL of the user profile contains their nickname.
Hi p3nmarketing,
I’m able to see the problem but I don’t see any errors.
Is this a staging site? can we try to disable plugins and switch themes on this site? if not, can you setup a staging site for us?Best regards,
NikkoHi p3nmarketing,
Thanks :)
I tried to disable all plugins except for Ultimate Member and also switched to a default wordpress theme (Twenty Twenty-Two) and the issue still persists.
I’m not really sure if the problems is in the settings but I don’t really see any errors, I think an Ultimate Member support should be able to help you better in this case.Best regards,
NikkoThank you Nikko for you support,
another user had the same issue before and applied the solution:
“Avia Template Builder adds an action to template_redirect, as does the plugin. But since the one from Avia has a very low priority, those functions added by the plugin never get called.
Solution: in wp-content/themes/enfold/config-templatebulder/avia-template-builder/php/template-builder.class.php on line 176 I set the priority in the add_action call to 20000.”I can´t find this line/file in the new theme version – would you be so kind to let me know, where I can find it? :-)
Hi p3nmarketing,
That version is from 8 years ago (October 2015, version 3.3.2) and it is referring to this line of code:
add_action( 'template_redirect',array($this, 'template_redirect'), 1000);In the latest version (version 5.6.8) you should see it in wp-content/themes/enfold/config-templatebulder/avia-template-builder/php/class-template-builder.class.php line 822
add_filter( 'template_include' , array( $this, 'template_include' ), 20000 );I think the issue is not related to Enfold since it is not working even with only Ultimate Member and a WordPress Default Theme.
Best regards,
Nikko
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