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  • October 23, 2023 at 8:01 pm #1423468
    Cedric Walker
    Guest

    Hello,

    I’m in urgent need of your technical expertise. My developer has left the company for graduate school. She has transferred control to me, the company owner. This is temporary until I’m able to find a replacement.

    We urgently need to make website updates before the holidays.

    I tried to register a forum account to solicit tech support. However, the issue is that I don’t have access to the purchase code. Is there a workaround for this? Will you please assist me?

    Thank you and looking forward to your reply.

    Cheers,
    Cedric

    October 24, 2023 at 3:16 am #1423492
    Ismael

    Hey Cedric Walker,

    Thank you for the inquiry.

    The purchase code should be linked to the account that was used to buy the theme. Please request the purchase code from the account owner or ask for the existing forum account information if it is available. What is the issue with the site?

    Best regards,
    Ismael

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