Viewing 10 posts - 1 through 10 (of 10 total)
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  • October 18, 2023 at 7:13 pm #1422934
    RollandH

    Hi,
    I can no longer use the text block.
    When I want to add or modify a text the popup opens fine but with a distorted layout and these lines of code already present.

    moved to: https://pastebin.com/tkWTsxVZ

    Opening Avia text block

    Even if you delete them, it is impossible to enter or modify the content.
    I disabled the most recent extensions without success and I don’t see what to do to solve.
    Thank you for your attention.
    Regards.
    Rolland

    October 19, 2023 at 11:32 am #1422993
    Rikard

    Hey RollandH,

    Thanks for the login details. What happens if you temporarily deactivate all plugins? If you should need further help, then please let us know on which page we can see the actual problem as shown in your screenshot.

    Best regards,
    Rikard

    October 20, 2023 at 12:40 pm #1423110
    RollandH

    Hi Rikard,
    Thank’s for your answer.
    Sorry for the late response but I was on another project.
    I disabled all plugins as you asked, but the situation is the same.
    Plugins
    Plugins desactivated
    Text block
    Block-text opened
    This happens for Pages and Posts with a warning for the latter:
    “It seems you are currently adding some HTML markup or other special characters. Once all HTML tags are closed the preview will be available again. If this message persists please check your input for special characters and try to remove them.”
    On the other hand, it seems to work well for the Portfolio.
    Thank you for your attention.
    Regards.
    Rolland

    October 20, 2023 at 1:06 pm #1423118
    RollandH

    Rikard,
    In fact this also happens with the Portfolio :-(

    Everything works correctly when adding any element.
    But if we want to modify it, the existing text blocks are polluted and if we want to add a new one it does not work.
    Hope this can help you.
    Regards.
    Rolland

    • This reply was modified 1 year ago by RollandH.
    October 20, 2023 at 3:15 pm #1423129
    Rikard

    Hi,

    Thanks for the update. I checked a few Text Blocks on your site, but they are all looking normal on my end. On which page or post can we reproduce the results you are getting?

    Best regards,
    Rikard

    October 20, 2023 at 7:15 pm #1423171
    RollandH

    Hi,
    SEE NEXT MESSAGE PLEASE
    https://web-13-tests.fr/wp-admin/post.php?post=75&action=edit&lang=fr when I try to add a block text

    https://web-13-tests.fr/wp-admin/post.php?post=66&action=edit&lang=fr when I try to modify a block text

    for example
    Best regards,
    Rolland

    • This reply was modified 1 year ago by RollandH.
    October 20, 2023 at 7:32 pm #1423172
    RollandH

    Amazing !
    As you wrote that everything worked well for you, I randomly tried other browsers than Firefox which I use by default and… indeed it works with Chrome, Edge or Opera!
    A good cleaning of the cookies will be necessary.
    I’m confused to have held you back for such a stupid thing but I would never have thought of that and I will hold back.
    Thank you for your efficiency.
    Bests regards.
    Rolland

    October 21, 2023 at 11:28 am #1423201
    Rikard

    Hi,

    Great, I’m glad to hear that it’s working on your end as well. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    October 22, 2023 at 9:49 am #1423285
    RollandH

    Hi Rikard,

    Everything works perfectly.
    You can close this ticket.
    thanks again.

    Best regards,
    Rolland

    October 22, 2023 at 12:20 pm #1423303
    Rikard

    Hi,

    Thanks for letting us know, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Avia Text block no longer works’ is closed to new replies.