Viewing 10 posts - 1 through 10 (of 10 total)
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  • October 16, 2023 at 5:40 am #1422615
    AVSA2020Website

    We’ve been using Enfold a little over three years and have loved it.
    At some point (I’m not sure when), the YouTube videos we link to are no longer displaying on our site. The videos themselves play fine at YouTube.
    Is there a problem with the video block?

    October 16, 2023 at 6:05 am #1422618
    Ismael

    Hi!

    Thank you for the inquiry.

    We can reproduce the issue on the site, but we’re not yet sure of the cause. When we used one of the videos on our own installation, it worked as expected. We attempted to log in to the site, but the provided account doesn’t exist. Please double-check the information or provide another admin account.

    Best regards,
    Ismael

    October 16, 2023 at 5:03 pm #1422676
    AVSA2020Website

    Thank you for checking! I have provided a new admin account information..

    October 17, 2023 at 7:35 am #1422752
    Ismael

    Hi,

    Thank you for the info.

    We didn’t encounter any errors when we checked the site. To further investigate, would it be possible for us to temporarily deactivate the plugins while testing the site? This will help us isolate and track the issue more effectively.

    Best regards,
    Ismael

    October 17, 2023 at 9:16 pm #1422840
    AVSA2020Website

    Hello Ismael,

    Yes. You may deactivate plugins for testing.

    Candace

    October 18, 2023 at 9:10 am #1422870
    Ismael

    Hi,

    The issue only occurs when the Jetpack Boost plugin is activated, which we have temporarily disabled. There may be an option that blocks YouTube videos or conflicts with other plugins. Please contact the plugin developer for further information.

    Thank you for your patience.

    Best regards,
    Ismael

    October 18, 2023 at 3:51 pm #1422907
    AVSA2020Website

    Thank you Ismael! You rock!
    I am very grateful for your help in identifying the problem. I will reach out to the developer for that plugin.
    Again, thank you and have a blessed day.
    Candace

    October 18, 2023 at 4:37 pm #1422924
    Rikard

    Hi,

    Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    October 18, 2023 at 6:21 pm #1422933
    AVSA2020Website

    Please feel free to close the ticket and thank you again for all your help!
    Candace

    October 19, 2023 at 4:02 am #1422951
    Ismael

    Hi,

    No problem! Please let us know if there’s anything else we can help you with.

    Have a nice day.

    Best regards,
    Ismael

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Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Video block is having problems’ is closed to new replies.