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Viewing 22 posts - 1 through 22 (of 22 total)
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  • September 27, 2023 at 1:20 pm #1420700
    acardell887

    Hi, we have several Clips hosted by Vimeo in our Headersection background and it is suddenly not running. Please help.

    – https://nordic-escape.de
    – https://nordic-escape.de/escape-room-husum/escape-room-husum-jungle/
    – https://nordic-escape.de/escape-room-husum/escape-room-husum-luna-park/ (here the video runs with sound – it shouldn’t)

    September 28, 2023 at 5:42 am #1420746
    Ismael

    Hey acardell887,

    Thank you for the inquiry.

    Did you just recently enable the privacy options? It is possible that the videos are being blocked by the privacy options. To alter this behavior, you can adjust the Default Cookie Behaviour settings to the first or second option, which can be found in the Enfold > Privacy & Cookies > Cookie Handling tab.

    Best regards,
    Ismael

    October 2, 2023 at 5:45 pm #1421186
    acardell887

    Hi, I had chosen the first option. Now I switched to the second but it is still not running. The last months I did not change anything here. What else could it be?

    October 2, 2023 at 7:16 pm #1421193
    Guenni007

    are you shure that you have allowed to show all videos on public?
    f.e. for : 764253311

    i had to log in to my vimeo account to see the video.

    October 3, 2023 at 5:05 am #1421227
    Ismael

    Hi,

    Thank you for the update.

    The privacy cookies are not being saved in the local storage even after accepting them. Is it alright if we temporarily deactivate the plugins?

    Best regards,
    Ismael

    October 8, 2023 at 10:20 am #1421797
    acardell887

    Sure, feel free.

    October 9, 2023 at 5:06 am #1421860
    Ismael

    Hi,

    Thank you for the update.

    The background video works when we set the Default cookie behavior settings to the first option but it doesn’t automatically play because there are other Vimeo videos in the page. You may need to remove these videos or move them to a different page. Please make sure to remove the cookies from the local storage before checking the page in the private field.

    Best regards,
    Ismael

    October 9, 2023 at 7:24 am #1421867
    acardell887

    Thanks, but I need to have both videos. Is there a way t have both?

    October 9, 2023 at 7:48 am #1421868
    Ismael

    Hi,

    You may have to disable the “autoplay” option for the second video below the color section. Let us know if this helps.

    Thank you for your patience.

    Best regards,
    Ismael

    October 9, 2023 at 10:24 am #1421883
    acardell887

    Hi, I tried. It doesn’t work. Any other ideas?

    October 9, 2023 at 11:49 am #1421892
    Ismael

    Hi,

    The video below “Erlebt Spannung und Abenteuer pur” is still set to autoplay. We tried to adjust it but we can’t update the page for some reason. Please disable the Content > Player Settings > Enable autoplay option, and make sure the cookies in your browser’s local storage are removed before testing the page again.

    Best regards,
    Ismael

    October 11, 2023 at 8:02 am #1422075
    acardell887

    I changed it. still don’t works. Any other ideas?

    October 11, 2023 at 8:04 am #1422076
    acardell887

    On this one it is running: https://nordic-escape.de/escape-room-husum/escape-room-husum-jungle/

    But unfortunately with sound. That’s not good.

    October 11, 2023 at 12:01 pm #1422111
    Ismael

    Hi,

    We are able to disable the autoplay option for the second vimeo video. The background video of the color section is now playing automatically on page load. Again, please make sure to remove all cookies from the browser and perform a hard refresh before testing the page.

    Best regards,
    Ismael

    October 14, 2023 at 4:21 pm #1422475
    acardell887

    Thanks, looks good. One more question if possible. Our Guest have to confirm the privacy policy on every page again and again. How can I switch that off?

    October 16, 2023 at 6:01 am #1422617
    Ismael

    Hi,

    It doesn’t seem to be the case on our end. Once we accept the privacy message, it doesn’t display again, and the essential cookies are correctly stored in the browser storage. Are you testing the site in incognito mode?

    Thank you for your patience.

    Best regards,
    Ismael

    October 19, 2023 at 7:33 pm #1423056
    acardell887

    Hi, no it’s not in incognito mode an the cookies are correctly stored. We heard the same thing from others. What else could it be?

    October 23, 2023 at 5:05 am #1423372
    Ismael

    Hi,

    The consent message didn’t display back when we visited the site again today. Have you tried checking the site on a different device or network?

    Best regards,
    Ismael

    October 28, 2023 at 3:42 pm #1423973
    acardell887

    Hi,

    Yes we tried.

    I deleted every cookie and and it still apears on every page again. Could there be any other reasons for that?

    October 29, 2023 at 4:50 pm #1424033
    Mike

    Hi,
    I checked your site on Windows in Chrome, Firefox, & Edge and in each case once I accept the cookie on one page I’m not asked again on further pages.
    Perhaps your browser has a setting that is preventing the cookies from being stored?

    Best regards,
    Mike

    October 29, 2023 at 8:03 pm #1424063
    acardell887

    Yes, that was it. Thanks, running now

    October 29, 2023 at 8:13 pm #1424065
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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