Viewing 19 posts - 1 through 19 (of 19 total)
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  • #1420397

    Hello,

    I have 2 issues since updating to the latest version of Enfold.

    1) the avia builder disappears on the backend, if you right click the page and inspect the element the div with the id avia_builder has the style set to display:none, unticking that seems to fix but it has to be done for all users and doesnt keep the options.

    2) The archive layout has changed, I use the option “Use the advance layout editor to build your own blog layout (simply edit the page you have chosen in Enfold->Theme Options as a blog page)” but its not working. Other options work fine.

    Thanks.

    #1420648

    Hi marladesign,

    Can you setup a staging site for us? and give us admin access to it, so we can check further on the issue mentioned.

    Best regards,
    Nikko

    #1420699
    This reply has been marked as private.
    #1420765

    Hi marladesign,

    1. Just to clarify, this issue does not show up anymore in the staging site? I have checked it and I don’t see the issue mentioned.

    2. Use the advance layout editor option only changes the selected blog page but is not inherited to category or archive pages. However the layout for category pages or archive pages can still be changed with preset options, for example if you want to change it to use a grid, then you can add this in your child theme’s functions.php:

    add_filter('avf_blog_style','avia_change_category_blog_layout', 10, 2); 
    function avia_change_category_blog_layout($layout, $context){
        if($context == 'archive') $layout = 'blog-grid';
        return $layout;
    }

    Best regards,
    Nikko

    #1420801
    This reply has been marked as private.
    #1420957

    Hi,
    Thanks for the link to your site, I checked the backend of your page <strong style=’color:#000′>/international/ and found that the Advanced Layout Builder was hidden, this was due the screen options box <strong style=’color:#000′>Avia Layout Builder was unchecked, I checked it and now it is showing:
    Enfold_Support_3504.jpeg
    I checked a couple of random pages and the <strong style=’color:#000′>Avia Layout Builder is also showing on those so it seems this is fixed all of them for this account, but you may need to check this for other accounts.

    Best regards,
    Mike

    #1421045

    Hello,

    Thats the first place I went looking for the option but it was not showing there either see screenshots the label for avia_builder-hide is set to display :none too.

    Any update on why that setting will no longer work for the blogs? I may just roll back the theme version to fix the issue (it will probably fix both). Do you have a download archive to test different versions of the theme, or wil I jus troll bac to the backup I took before this version.

    Regards,
    Gary.

    #1421049

    Hi,
    I looked at your site and the Advanced Layout Builder is showing, are you refuring to another site now?
    I don’t think that you need to roll back to another version, as we have not had any reports of this issue and can not reproduce this on our site.
    Perhaps there is a plugin conflict? If the check box is hidden from you try changing the display and then check it and you will probably not have any other issues.
    If you really want to roll back tell us which version you want and we will give you a link.

    Best regards,
    Mike

    #1421095

    The layout builder is showing for my user account but there are several other users, I will have to check in with to see. The solution listed check the option under screen options was not available for me without inspecting elements and unchecking the display:none option, so I will need to do that for all of them, are you able to tell me where the setting is saved in the database.

    The last version of the theme ebefore the issue was: Version: 4.7.6.3 but I have a backup of that, can you send me a link of the last minor version of V4 please. If that is the latest you might send me link anyway please.

    Thanks.

    #1421118

    Hi,
    Unfortunately I don’t know of any database setting for this, it sounds like a conflit somewhere, your best approach is to manually make the tweek for each user.
    I would not recommend rolling back to any 4.x version they are not WP6 ready and I would expect a lot of errors. I recommend staying with v5.6.6 and manually make this minor tweek.

    Best regards,
    Mike

    #1421122

    Thanks Mike its not the minor tweak I am rolling back for its item 2 in the original request.

    The blog layout has changed and its not loading the layout from the specified page (on both live and staging site).

    Can you shed any light on why this is not working, I asked had the feature been removed as it had been working but no response.

    #1421194

    Hi,
    Oh I see, as I review the posts above, the staging site doesn’t produce the issue, this layout on the staging site is correct:
    * removed by request *
    this layout from the live site for the same page is wrong:
    * removed by request *
    and you have tried to disable all of the plugins and reviewed all of the settings without success?
    It is very strange that you created a staging site from the live site with the error and the error doesn’t occur.
    Typically a staging site will copy and create a new database from the original, try changing the database that the staging site uses to the live site in the wp-config.php file and check the layout on the staging site. Perhaps it is an error in the live database?
    If the staging site is correct, is repacing the live site with it an option?

    Best regards,
    Mike

    #1421207
    This reply has been marked as private.
    #1421217

    Hi Mike,

    thanks for the reply, can you remove the lnks to the site from the post please.

    Bit of confusion going on here, in my post above I was stating that issue number 1 did not seem to carry across, after creating the staging site I could see the avia builder straight away.

    So if we focus on the second point from now on.

    The default blog layout option “Use the advance layout editor to build your own blog layout (simply edit the page you have chosen in Enfold->Theme Options as a blog page)” is no longer working on either live or staging site.

    #1421221

    Hi,
    I removed the links.
    As I see the fisrt one is a Advanced Layout Builder page and the second one is a category archive page, the the setting that ypu are referring to doesn’t modify archive pages.
    So the category page will not look like the first page, this is not an error.
    If originally they did look alike then someone manually edited some files and when you updated the modifications were lost, if this is the case then you should try to find a server backup and restore the site to before the update and try to figure out what files were modified and evaluate how to move forward from there.

    Best regards,
    Mike

    #1421263

    Thanks for that.

    I have restored the theme and everything looks good again.

    I didnt setup the site I inherited but it turns out someone modified the archive.php file in the parent theme. Can you please send me a link to download the theme Version: 4.7.6.3 so I can look for edited files and move them to the child theme instead.

    Appreciate the help and sorry for wasting your time.

    #1421310

    Hi,
    Glad we were able to help sort this out, I linked to the version below, once you download the file please let us know so we can close this thread.

    Best regards,
    Mike

    #1421311

    Downloaded that. Thanks again for your help.

    #1421333

    Hi,

    Glad we could be of help! Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

Viewing 19 posts - 1 through 19 (of 19 total)
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