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  • September 9, 2023 at 7:26 pm #1418563
    Jables

    Dear Kriesi-Team,

    We have the plugin Event Manager for our club in use: https://www.rsg-boeblingen.de/vereinsheim-mieten/

    When you click on the next month to see the events, nothing happens. Well, it loads endlessly.
    We are using the plugin for over a year now and this is the first time, this happened.

    I hope you can help us.

    THANK YOU
    Jasna

    September 11, 2023 at 4:12 am #1418707
    Ismael

    Hey Jables,

    Thank you for the inquiry.

    We have found a script error in the console which might be causing the issue with the events calendar. Please disable the cache and compression plugin temporarily, then upgrade the theme to version 5.6.6. Once the theme is updated, please temporarily disable the Enfold > Performance > File Compression settings to refresh the scripts and stylesheets.

    This is the error.

    Uncaught ReferenceError: AviaDatepickerTranslation is not defined
    at HTMLDocument.<anonymous> ((index):1833:16)
    at e (jquery.min.js?ver=3.7.0:2:26990)
    at t (jquery.min.js?ver=3.7.0:2:27292)

    Best regards,
    Ismael

    September 14, 2023 at 11:54 pm #1419211
    Jables

    Hello Ismael,

    sorry, I did as you said but it is still not working.
    Everything is updated and refresh the scrips and stylesheets is disabled.
    Any other idea?

    Thank you
    Jasna

    September 15, 2023 at 6:22 am #1419237
    Ismael

    Hi,

    Thank you for the update.

    We tried to login to the site but the account above no longer exists. Please check the info carefully or provide another admin account so that we can check the issue further.

    Best regards,
    Ismael

    September 15, 2023 at 9:58 pm #1419314
    Jables

    Please try again. Sorry about that!

    September 18, 2023 at 4:59 am #1419443
    Ismael

    Hi,

    Thank you for following up.

    We get a 403 forbidden request error whenever we access the next events in the calendar. Is it alright if we deactivate the plugins temporarily? We recommend cloning the site to another environment so that we can check the issue thoroughly.

    The error that we mentioned above seems to be unrelated because when we clone the page and remove the contact form, the AviaDatepickerTranslation error is gone, but the issue with the calendar persists.

    Best regards,
    Ismael

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